Inside Sales Manager

GN Group Bloomington , MN 55431

Posted 2 months ago

Position: Inside Sales Manager

Reports to Title: Director of Sales

Department/Division: Sales

Primary Work Location: Bloomington, MN

Revision Date: October 2022

Position Overview

Reporting to the Director of Sales Operations, the Inside Sales Manager is responsible for managing a third of the inside sales reps. Major duties include: working closely with the other inside sales managers, providing management communications to the sales team; training and coaching of Inside Sales Reps; monitoring and reporting on sales metrics' and managing the sales administration process.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Assist in building a solid inside sales team that exceeds sales goals

  • Ensure that sales pipelines remain full with qualified promo's and call lists

  • Monitor employee productivity and motivate team to reach daily goals

  • Coordinate department activities and projects to meet project timelines

  • Evaluate and improve inside sales processes

  • Provide coaching for existing ISRs and training of new reps

  • Manage performance & salary reviews, and facilitate employee development plans as needed

  • Empower team with the appropriate authority, tools & resources needed to complete their assigned duties

  • Prioritize and balance ISR workloads

  • Coordinate employee attendance to maintain adequate staff during normal business hours

  • Coordinate monthly training events for sales dept

  • Monthly reporting to senior management

  • Develop & track employee goals

  • Represent ReSound at conventions & other meetings to promote our products & services

Competencies (Knowledge and Skills needed for this position.)

  • Demonstrated leadership, analytical, interpersonal and communication skills

  • Able to resolve problems and complex issues at higher levels

  • Computer skills including Word, Excel, Outlook, Sales Force

Desired Qualifications

Required Education (if necessary):

  • Bachelor's degree; or equivalent work experience and knowledge.

  • Preferably Business emphasis.

Experience (if necessary):

  • Successful Phone Sales experience in medical device or hearing industry.

  • Minimum of 5 years Business to Business selling experience (non-retail).

  • 5 - 7 years sales experience with outside & inside sales experience preferred.

  • Previous management experience a plus


  • Excellent computer skills and proficiency using PowerPoint, Word, Outlook, SFDC (CRM) and Excel

  • Willingness to learn company system

  • Navision
  • Ability to effectively prioritize and balance diverse work schedule and demonstrates ability to be highly organized and manage time effectively

  • Proficient with oral and written communication and with conducting presentations.

  • Interdepartmental liaison

  • Conflict resolution

  • Develop employees to their full potential and as future leaders

  • Maintain knowledge of customer purchasing processes & product mix, develop ways to make it easy for them to conduct/increase business

  • Daily external communication with customers, field sales colleagues, field technical trainers.

  • Daily internal communications with any and all departments, on the customer's behalf.

Other Information

Direct reports: Yes

Indirect reports: None

Working Environment: Hybrid Position (In-Office and Remote)

Physical Demands:

The job is performed at the Bloomington, MN headquarters.

Position Type and Expected Hours of Work: Full-time, Monday

  • Friday

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


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Inside Sales Manager

GN Group