Inside Sales Manager

Fattmerchant Orlando , FL 32801

Posted 1 week ago


Orlandos fastest growing payment technology company!

Why Youll Love Fattmerchant:

First and foremost, Fattmerchant exists to provide the Best Damn Experience to both our customers AND our people. We do this through building an exceptional product that our customers need to grow their business, the highest customer satisfaction rating in the industry, and three strong core values that we live and breathe every day.

One Team:

We all possess a team over self attitude and are all aligned towards the overall mission of the company

Get Shit Done:

We believe in being the best version of yourself within a results-focused work environment

Create Joy:

Its one thing to just be polite and enjoyable (permission to play), but we take it a step further by sparking joy and happiness across our team members and our customers

These are the values that define who we are, and which have empowered our staggering growth since our founding in 2014. Its exciting to be Central Floridas 3rd Fastest Growing Company!

Fattmerchant has seen exceptional year-over-year growth because of our dedication to building powerful integrated payment solutions for SMBs, and for our partners who serve SMBs. We started with the idea that businesses deserve better, and Fattmerchant employees are committed to bringing a truly exceptional payments experience to business owners across America.

Were redefining an industry that is known for excessive fees, being difficult to understand, and for having subpar technology. Its not always easy, but weve seen the fruits of our efforts through our 99% customer retention rate, NPS score that breaks industry records, and employees who are always happy to step through the door and tackle the day with the best team out there. Were proud to be recognized for our excellence in technology, work environment, and entrepreneurial spirit, with such honors as 2018 and 2019 Best Fintech to Work For from PaymentSource, Coolest Office Space from Orlando Business Journal, and one of Entrepreneur Magazines 2018 Top Company Cultures. Not to mention countless acknowledgements in technology, innovation, and leadership from publications across the industry.

*As part of our interview process, we will be using a video interviewing platform, Spark Hire. The video interviewing platform will allow our hiring team and candidates to connect more quickly without the pressure of synchronizing calendars for our initial phase of candidate assessments. Our goal with the video interviewing portion of our hiring process is to learn more about your personality and previous work experience.

Your Opportunity:

Do you practice servant leadership? Can you translate your previous sales successes into coaching opportunities? Great! You could be the perfect candidate for our Sales Manager role!

The Inside Sales Manager will report to the Director of Sales, and be directly responsible for a team of 8-12 Inside Sales Representatives aka Payment Consultants, while driving customer acquisition and revenue growth. You will be responsible for leading the sales team through on-going sales coaching and deal management. You will be measured on your teams performance along with your individual sales quota.

The candidate for this role will maximize the efforts of our sales teams, by providing consistent and effective leadership through training, coaching and motivating. This will provide an environment of constant growth and continued success allowing the company to grow and scale.

What Youll Do:

  • Work with senior leadership to develop and execute against strategic plans to achieve sales goals and expand the companys customer base
  • Recruit, hire, lead, train and mentor fantastic sales talent to identify, qualify, nurture and deliver results against monthly and quarterly revenue targets and KPIs
  • Cultivate and maintain a culture of perpetual coaching, routine enablement and servant leadership
  • Set, communicate and execute on clear objectives for individual team members
  • Motivate individuals and team to exceed objectives through coaching, creating incentives and communication of overall results to the team
  • Effectively utilize of tools such as hubspot and dialpad along with other systems provided to improve sales performance and maintain proper data hygiene
  • Identify and communicate gaps and/or challenges to senior leadership. Prescribe and work towards desired solution and outcome
  • Gain a strong understanding of the payment processing space, Underwriting & Risk processes and guidelines, and Hubspot CRM operations
  • Conduct weekly individual pipeline reviews to assist with deal management and present accurate forecasting metrics
  • Continuously optimize Fattmerchant sales processes:
  • Drive accountability around existing sales processes with task management, contact follow-up, and pipeline management
  • Manage Inbound-Lead & Round-Robin Processes
  • Performs other duties as assigned


Your Qualifications:

  • 2+ years experience within a Sales Leadership capacity
  • Strong familiarity and utilization of CRM systems, primarily with Hubspot and Salesforce
  • Excellent communication skills; ability to work within team, cross-departmentally, and customer-facing
  • Strong work ethic to exceed expectations and goals
  • Strong attention to detail & organizational effectiveness
  • Previous sales success in a solution-based sales environment
  • Understanding of the Payment Processing space is a big plus.
  • Collaborative attitude with a focus on We and not on Me
  • Exhibit leadership core values of Trust, Empathy, and Understanding
  • Ability to work under pressure in fast-paced environment with aggressive company and individual goals
  • Effective use of Google Apps (Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets)
  • Solution-oriented with the ability to think strategically, creatively, critically in decision-making


  • Health Insurance (medical, dental, vision)
  • Comprehensive voluntary benefits
  • Competitive Base Salary + Commission
  • 4% 401K Match
  • Conference & Continuing Education Coverage
  • Team Building Events/Opportunities
  • Downtown Parking
  • Unlimited PTO
  • Free snacks + Coffee

We strongly believe in the value of having a diverse team and actively work to maintain an inclusive environment. We encourage BIPOC, and candidates of any gender and orientation to apply!

Fattmerchant is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

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