Inside Sales Manager

Overview: Jaco Aerospace, a fast-growing distributor in the aerospace industry, seeks an experienced and driven Sales Manager to lead our sales team and foster a culture of performance, accountability, and growth. The Sales Manager will play a critical role in ensuring the sales department's success by overseeing sales operations, driving new business, managing key accounts, and maintaining strict compliance with company policies and quality standards.

Key Responsibilities:

• Sales Leadership:
• Lead, manage, and mentor the sales team to ensure they meet individual and team performance targets.
• Implement strategic initiatives to optimize sales operations and drive revenue growth.
• Foster a culture of communication, collaboration, and continuous improvement within the sales department.
• Actively review and analyze team performance, providing coaching and training to improve skills and results.
• Account Management & Customer Relations:
• Ensure the highest level of customer service by building and maintaining strong relationships with key accounts.
• Work closely with the team to resolve customer service issues, track order progress, and ensure timely delivery.
• Conduct in-depth reviews of customer needs and deliver tailored solutions that drive customer satisfaction and business growth.
• Order & Compliance Management:
• Oversee the management of high-value sales orders, ensuring compliance with financial benchmarks. Orders over $5,000 will be reviewed at the Sales Manager level.
• Ensure adherence to company policies and regulatory requirements, including AS9120 quality standards.
• Work with internal teams, including legal and finance, to mitigate risk and ensure compliance with non-cancelable, non-returnable commitments.
• Team Development & Training:
• Collaborate with senior leadership to recruit, onboard, and train new team members, ensuring they align with Jaco’s values and operational goals.
• Conduct regular training sessions for the sales team on best practices, company processes, and regulatory compliance.
• Identify skill gaps within the team and provide targeted training to enhance sales effectiveness.
• Sales Process Optimization:
• Continuously monitor sales processes, using feedback from the team to suggest and implement improvements.
• Leverage data analytics to assess the efficiency and effectiveness of sales strategies and adjust as needed to maximize results.
• Promote the use of sales tools and CRM systems to ensure accurate data entry and timely follow-ups on RFQs, orders, and customer interactions.
• Performance Monitoring & Reporting:
• Implement and track key performance indicators (KPIs) to monitor team progress and individual contributions.
• Provide regular sales reports to senior leadership, offering insights on team performance, customer trends, and revenue projections.
• Conduct evaluations and provide feedback to the sales team, ensuring a structured approach to performance improvement.
• Customer & Market Expansion:
• Identify new business opportunities and actively work with the sales team to onboard new customers, especially those impacted by CMMC compliance.
• Support the development of strategies to expand market reach, particularly within the aerospace and defense sectors.

Qualifications:

• 5+ years of experience in sales management, preferably in the aerospace or distribution industry.
• Proven track record of leading a sales team and achieving growth targets.
• Strong understanding of AS9120 and other relevant aerospace quality standards.
• Excellent communication and leadership skills, with the ability to coach and mentor a diverse team.
• Experience with CRM systems, data analytics, and process optimization.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.