Inside Sales Manager

Autonation, Inc. Houston , TX 77020

Posted 2 months ago

AutoNation Ford Gulf Freeway

Position Overview

The e-Commerce Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing and retaining the very best e-Commerce Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way.

Who Would I Interact With?

This position interacts daily with Customers, Sales Associates, Sales Managers, Financial Services Manager and support staff, just to name a few.

What are the day-to-day responsibilities?

  • Leading yourself and the team in a way that supports AutoNation's Vision and Mission

  • Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit

  • Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes

  • Driving the business through a high-level of involvement in the day-to-day operations

  • Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store

  • Manage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase

  • Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience

  • Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing

  • Appraising vehicles for trade

  • Managing all three areas of customer traffic: Showroom, E-Commerce, and Phones

  • Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory

  • Assisting in managing controllable expense elements for the New and Used Vehicle Departments

  • Analyzing the business to determine shortfalls and developing action plans to improve performance

How will I know if I am successful?

The performance of a Sales Manager is measured by achieving:

  • Targeted e-lead conversions to appointments

  • Targeted unit sales and gross profit

  • Targeted Associate retention

  • Targeted Customer Satisfaction Index

What are the requirements for this job?

  • High School diploma or equivalent

  • Proven success in eCommerce automotive sales

  • Proven leadership ability to mentor and train others

  • Ability to set and achieve targeted goals

  • Ability to drive an exceptional Customer experience

  • Demonstrated communication and interpersonal skills

  • Organization and follow-up skills

  • Experience and desire to work with technology

  • Valid in-state driver's license and have and maintain an acceptable, safe driving record

What are the opportunities for career growth?

Our Sales Managers have a few options for career growth and development after success in this role. Opportunities may include:

  • Used Vehicle Manager

  • Financial Services Director

AutoNation is an equal opportunity employer and a drug-free workplace.

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