Inside Sales Manager

AutoNation Buick GMC West

At AutoNation, we're passionate about our customers, our employees and our communities. If anyone of these are your passions please check us out!

Each member of our team provides a superior experience, whether it is over the phone, face to face, or in a behind the scenes role. Our customers are the reason we're here. We want to be their favorite place to purchase or lease a vehicle, and we want to be your favorite place to work! If you understand hospitality and are committed to the customer experience, we'd like to talk to you! AutoNation is changing the way auto dealerships operate and revolutionizing the world of service after the sale. Our culture is transforming the retail automotive industry - and our team just continues to grow!

Position Overview

The e-Commerce Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing and retaining the very best e-Commerce Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way.

Who Would I Interact With?

This position interacts daily with Customers, Sales Associates, Sales Managers, Financial Services Manager and support staff, just to name a few.

What are the day-to-day responsibilities?

• Leading yourself and the team in a way that supports AutoNation's Vision and Mission

• Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit

• Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes

• Driving the business through a high-level of involvement in the day-to-day operations

• Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store

• Manage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase

• Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience

• Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing

• Appraising vehicles for trade

• Managing all three areas of customer traffic: Showroom, E-Commerce, and Phones

• Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory

• Assisting in managing controllable expense elements for the New and Used Vehicle Departments

• Analyzing the business to determine shortfalls and developing action plans to improve performance

How will I know if I am successful?

The performance of a Sales Manager is measured by achieving:

• Targeted e-lead conversions to appointments

• Targeted unit sales and gross profit

• Targeted Associate retention

• Targeted Customer Satisfaction Index

What are the requirements for this job?

• High School diploma or equivalent

• Proven success in eCommerce automotive sales

• Proven leadership ability to mentor and train others

• Ability to set and achieve targeted goals

• Ability to drive an exceptional Customer experience

• Demonstrated communication and interpersonal skills

• Organization and follow-up skills

• Experience and desire to work with technology

• Valid in-state driver's license and have and maintain an acceptable, safe driving record

What are the opportunities for career growth?

Our Sales Managers have a few options for career growth and development after success in this role. Opportunities may include:

• Used Vehicle Manager

• Financial Services Director

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Company Overview

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

Benefits

Click here to learn more about our Benefits.

Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

AutoNation is an equal opportunity employer and a drug-free workplace.