Inside Sales Manager

American International Group Philadelphia , PA 19107

Posted 2 days ago

About AIG Warranty

AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.

With over 20 years of experience, we are one of the warranty and service industry's leading providers, which is why many of the world's largest and most respected brands choose us. When retailers or manufacturers want flexible and innovative service solutions that will ensure the focus of building customer retention and customer satisfaction, they turn to us.

About the HVAC Division

The HVAC Division provides the heating, air conditioning, and refrigeration industry with risk management solutions for residential and commercial applications. Our diversified portfolio includes OEM (Original Equipment Manufacturer), retail, dealer direct, and consumer direct initiatives. In this department, we work directly with consumers, dealers, and vendors, providing excellent service with enthusiasm and professionalism.

About the Inside Sales Manager, HVAC Accounts Role

Our inside sales team helps drives our division by finding new customers, following up on preestablished leads, retaining current customers, and developing innovative solutions. As an inside sales representative, you will play a crucial role in establishing relationships and marketing our company's brand in a way that is positive, honest, and professional. You would be a great fit for our team if you like to combine superior listening and communication skills with an outgoing personality to build instant rapport and further our business initiatives. If you enjoy talking to people and helping them see the value in our programs, this is the job for you!

The HVAC Accounts Inside Sales Manager:

  • Exhibits a strong ability to close sales and meet targets

  • Is motivated and well-spoken

  • Is responsible for developing new leads, and following up on preestablished leads

  • Communicates well with customers, understands their needs, and ensures a smooth sales process

  • Builds instant rapport and achieves customer satisfaction

  • Is very competitive and a good listener

  • Understands our programs to confidently sell

  • Showcases the company's strengths and highlights our brand by talking exclusively about the characteristics that make us unique

  • Participates in weekly meetings to discuss benchmarks, personal and team goals

  • Uses customer feedback to generate ideas about features or campaigns

  • Researches and discovers methods to increase customer engagement

  • Promotes and encourages a positive working environment.

  • Performs other duties as assigned.

What We are Looking For

Essential Knowledge, Skills, and Abilities:

  • Inside sales experience (5+ years preferred)

  • Some college coursework

  • Exceptional phone communication skills

  • Computer proficiency, particularly with CRM software, MS Office Suite

  • Effective written and verbal communication skills.

  • Excellent interpersonal skills and the ability to work with a variety of personalities

  • Ability to consistently meet deadlines

  • Ability to work both independently and as part of a team

  • Superb organizational skills

  • Ability to multi-task and handle several issues simultaneously.

Beneficial Knowledge, Skills, and Abilities:

Technical knowledge of HVAC Equipment

Ability to utilize online tools in researching for detailed product specifications

Ability to work well with others and explain technical information to peers and customers in an easily understood manner.

Ability to work well under pressure.

Ability to solve problems.

About Employment at AIG Warranty

AIG Warranty offers a first-class benefits package to their employees, and all benefits begin on day one of employment.

A partial list of benefits include:

Automatic employer contribution into 401k account, with an additional employer match opportunity

Competitive Medical, Dental and Vision insurance plans

Opportunity to earn a performance-based annual bonus

A robust amount of Paid Time off- with additional opportunities to take Paid Volunteer Time Off

AIG Warranty in Jeffersonville has a casual dress code, and a fun, friendly work environment.

If this position sounds like it could be the right fit for the next step in your career, please apply today.


We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to Reasonable accommodations will be determined on a case-by-case basis.

AIG reserves the right to conduct a criminal background check, tailored to the requirements of a job, after a conditional employment offer is made. Unless otherwise required by law, AIG does not automatically exclude any applicant with a criminal conviction for a job or class or jobs. For more information about Philadelphia law specifically, copy and paste the following link within your browser:

In order to work from or visit an AIG office, and in accordance with the terms and conditions of AIG's COVID-19 vaccination policy, individuals hired into this position will be required to attest that they have been fully vaccinated and agree to have their vaccination status and proof of vaccination confidentially stored by AIG. Exemptions may be considered on a case-by-case basis in accordance with applicable law.

Functional Area:

SM - Sales & Marketing

Estimated Travel Percentage (%): More than 50%

Relocation Provided: No

Service Net Warranty, LLC

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Inside Sales Manager

American International Group