The tissue in plants that brings water upward from the roots;
a leading global water technology company.
Xylem, a leading global water technology company dedicated to solving the world's most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world's water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.
If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com.
We Offer You More Than Just "A Job"
The Role: The position will be part of a passionate team that strives to provide consistent legendary customer service and to support overall company goals in relation to optimizing our commercial team, acting as One Company, and driving revenue and profitability. The Inside Sales Engineer position will require strong interpersonal and communication skills in collaborating with external customers and interdepartmentally within Xylem.
Develop technical depth and understanding of Xylem product and application knowledge.
Provide Aftermarket rental, replacement and retrofit product and service selections and conversion kits and develop related quotations as necessary.
Support to Xylem Aftermarket Territory Managers, Treatment 3rd Party Representatives, Equipment Owners, and/or other external customers by providing pre through post-sales technical and commercial support with activities including: basic level Application Engineering support to external and internal customers with design and proposal of our aftermarket portfolio of products and services; and related follow up work that includes product and services selection, solicitation of vendor quotes, and customer quotation development.
Respond timely to internal and external customer inquiries (technical requests, order status/updates, product availability, pricing, etc.) and/or resolve customer issues and other requests for information and/or proactively notify customers about order status and other changes.
Daily utilization of Customer Relationship Management (CRM), quotation and Enterprise Resource Planning (ERP) tools to input new data and maintain existing data to current status to support internal and external customer interactions and needs.
Conduct equipment owner touch calls as necessary to support outside sales by investigating potential opportunities and effectively communicate the value proposition of Xylem's organizational support and aftermarket product and service capabilities.
Lead or participate in special projects to create best practices, improve processes, and create training tools or to support Xylem initiatives as determined and conduct related presentations or training sessions.
Provide support as requested for the education and training on software tools, products, services, process flow or general customer support to other inside sales support positions.
Create legendary customer service experiences for internal and external customers.
Participation in Xylem Watermark volunteer activities
Fulfill light project coordination for equipment upgrades and refurbishments including a full range of support from oversight of schedule and communication with all related Xylem departments and external customer and may include update of technical manuals, order execution and follow-up based on quotation, sales agreements, contract specifications.
Participate in engineering calls, jobsite startups & troubleshooting, and external customer product education as needed.
Handling in overflow from other sales support positions at local office as necessary, including but not limited to tasks such as technical support, quotations, phone handling, project technical manuals, and order fulfillment.
Minimum Qualifications:Education, Experience, Skills, Abilities, License/Certification:
customers, and contractors
Proficient in Microsoft Office
Excellent collaborative and communication skills (written & oral)
Excellent attention to detail, organizational skills & task management
Legendary customer service skills
Six Sigma Green Belt candidate interest
Proficient in Adobe Pro
Familiarity with product and service selection tools
An indepth understanding of CRM, quotation and ERP order entry tools and the ability to navigate the
systems effectively and efficiently
(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Standard weekly job hours:
20%, or as required to fulfill the duties listed above. Other travel as needed or required by the company may include
international travel for training.
Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.