Inside Sales

Dover Corporation Lebanon , OH 45036

Posted 6 months ago

Customer Service / Inside Sales

Apply now "

Date: Apr 26, 2019

Location: Lebanon, OH, US

Company: Dover Corporation

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapor recovery and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves and dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under "DOV". To learn more about OPW's 125 years of providing industry-leading solutions, visit our website at

Dover is a diversified global manufacturer with annual revenues exceeding $7 billion. We deliver innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of over 29,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at

The Specialist is the inside communication link between OPW and its customers. The specialist assists customers, via phone, written correspondence, and E-Commerce. Support may be provided on orders, ship dates, expedite requests, complaints and questions. The Specialist is always courteous, maintains timely and orderly paperwork and works to keep all departments up to date with critical information required to meet company goals. The goal of the Specialist is to make our customers' interactions with OPW effective and pleasant as possible.

Essential Responsibilities:

  • Provide quality customer support by handling incoming customer calls in an effective and courteous manner.

  • Preform accurate and timely processing for all required documentation including but not limited to: orders, Merchandise Return Authorizations (RMA), Quotes, and Invoices.

  • Provide accurate and timely information to our customers regarding pricing, order status, ship dates, expedite requests, and other information as requested.

  • Track performance data related to proposals and product designs.

  • Assist the Regional Managers and customers with the E-Commerce Site.

  • Alert appropriate team member of large quantity and/or large dollar inquiries, new customer activity, and product quality reports.

  • Attend all required meetings and trainings.

  • Other activities as directed by the management team.


  • Associates' degree in Business, Technical Support or related field.

  • Three (3) years job related experience.

  • Fluency in written and spoken English.

  • Position is based in the greater Cincinnati area (Lebanon, OH).

Preferred Qualifications:

  • Bachelors' degree in Business, Technical Support or related field.

  • Five (5) years' experience in Customer Service operations or Technical Support.

  • Excellent written and oral communications skills.

  • Working knowledge of Oracle.

  • High level of customer focus and ability to maintain a positive attitude.

  • Detail Oriented and well organized.

  • Ability to maintain a professional demeanor at all times with customers and coworkers.

  • Fully proficient in MS Office applications (Excel, Word, PPT).

Physical Demands:

  • Majority of time will be spent sitting at a desk, on the phone and computer.

  • Required to have the ability to move throughout the office and plant.

  • Possible bending, kneeling, stretching, and lifting up to 25 pounds.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Ohio : Cincinnati || Americas : United States : Ohio : Hamilton || Americas : United States : Ohio : Lebanon || Americas : United States : Ohio : West Chester

Sub Division : Chemical & Industrial

Job Requisition ID : 28194

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Associate


Posted 5 days ago

VIEW JOBS 10/15/2019 12:00:00 AM 2020-01-13T00:00 Do you enjoy helping customers figure out and find what they need? From every day needs to special occasions, customers need you to take them to that special product. As a sales associate in Apparel, Entertainment, Toys, Sporting Goods -- or any one of our dozens of departments -- you have the opportunity to make someone's day better. You'll find that being a sales associate will keep you moving. It's up to you to keep your aisles neat and clean, work with multiple supervisors and fellow associates, stock shelves, and answer tricky questions -- you may even have to pitch in to help check out customers. The more you know about the store, the more successful you'll be. Duties and Responsibilities * Acknowledge and greet customers with a smile * Answer customer questions * Help customers find the products they are looking for * Assist fellow associates as needed throughout the store * Keep your area stocked, clean, and safe #storejobs About Walmart At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for? All the benefits you need for you and your family * Multiple health plan options * Vision & dental plans for you & dependents * Associate discounts in-store and online * Financial benefits including 401(k), stock purchase plans and more * Education assistance for Associate and dependents Frequently asked questions * On average, how long does it take to fill out an application? On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. * Can I change my application after submitting? No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. * How do you protect my personal information? Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. * What are the recommended Internet Browsers for applying for open roles? * Internet Explorer 8.0+ * Firefox 4.0+ * Safari 4.0+ * Chrome 12+ See All FAQs Recently viewed jobs Wal-Mart Lebanon OH

Inside Sales

Dover Corporation