Inside Sales Customer Service Representative
10 Amica Center Blvd
Lincoln, RI 02865
Want to join a company where doing good is what we do?
The feeling is mutual.
Sell auto, home and umbrella insurance countrywide by educating and advising customers through primarily inbound telephone calls
Build enduring relationships and gain trust to advise customers on insurance needs
Adapt your communication style and sales approach to meet the needs of each individual customer
Cross-sell insurance coverage and inform customers about bundling discounts, including coverage offered through Amica Life Insurance Company
Exceed individual and department objectives by participating in various contests designed to drive sales production
Balance investigating and solving customer inquiries with prioritizing daily work
Communicate professionally and successfully with customers through phone and email
Collaborate with team members to further department objectives
Our annual starting salary may be negotiable based on your level of experience and/or applicable licenses within the property and casualty industry. In addition, we offer a competitive monthly bonus pay structure based on the number of policies written and cross-sale referrals.
The 40 hour week is Monday through Friday, with potential to work holidays and a few Saturdays per year.
High school diploma or equivalent education required
Sales experience strongly preferred
Customer service experience preferred
Ability to navigate multiple computer systems while maintaining professional telephone etiquette
Excellent interpersonal and communication skills
Previous insurance background is a plus, but not required
After being hired, employees are required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided).
Perks and Benefits
Paid vacation, holidays and sick days
Generous leave programs, including paid parental bonding leave
Medical, dental and vision coverage; short- and long-term disability; and life insurance
Generous retirement benefits
Opportunities for advancement
Amica is the longest-standing mutual insurer of automobiles in the U.S. A direct writer, we also offer home, life, marine and umbrella insurance, as well as annuities. Founded on the principles of outstanding service, Amica creates peace of mind and builds enduring relationships with its customers. That mission is shared and supported by thousands of employees across the country.
Equal Opportunity Policy: All qualified applicants authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
Amica Mutual Insurance