Inside Sales / Customer Service Rep Wine and Spirits Packaging NY #5111
Location Hicksville NY
Sourcing new sales opportunities through inbound lead follow-up and outbound calls and emails.
Understanding customer needs and requirement.
Routing qualified opportunities to the appropriate sales executives for further development and closure.
The Customer Service team carries out a number of functions to help sales representatives do their job more effectively.
Sales Support contact customers and prospects to arrange appointments or to update them on the status of an order or a delivery.
Sales Support provide sales representatives with details of customers orders and requests for quotations, and make them aware of any problems likely to affect customer relationships.
Sales Support handle telephone calls or acknowledge customers e-mails or letters for representatives who are away from the office.
Sales Support handles incoming orders from sales representatives or via mail, telephone, e-mail and online ordering.
Sales Support enters details of the order on the companys computing system and check that it includes the correct price, discount level and product requirements.
Sales Support checks stock availability or production schedules and forward the order details to production and distribution departments.
Sales Support sends an acknowledgment to the customer and email or phone with updates on order fulfillment and delivery.
Sales support teams create and maintain customer records, updating details when contacts change or when customers request quotations or place orders.
Sales Supports also log any customer problems or complaints on the record so that sales representatives and managers have a complete picture of the customers interactions with the company.
Bottom line requirements we need notes on with candidate submittal:
1.Inside Sales or Customer Service experience in the Wine and Spirits Packaging industry or related.