Job Description: Req/Job ID: 968049BR
Employing Entity: Sears Holdings Management Corporation
Employment Category: Regular, Full-time
Job Function: Sales
Store ID: 05382: RSU Premium Appliance
The Inside Sales position is responsible for selling appliance and/or plumbing products in the company showrooms to customers by showing selections offered and working with customer to identify all brands and colors desired.
Displays and/or demonstrates products, using samples or catalog, and emphasizes salable features and benefits.
Qualifies client, quotes prices and credit terms and prepares sales orders by collecting and documenting all necessary information to assure customer expectations are met.
Achieves budgets for sales, margin and inclusions (delivery/installation and warranty)
Determines date of delivery based on customer provided information and project time line.
Accurately enters new customer data and other sales data for current customers into computer database.
Develops and maintains relationships with purchasing contacts.
Investigates and resolves customer problems with ordered product.
Attends trade shows and vendor sponsored training.
Identifies and contacts prospective customer opportunities, which may include work outside of the showroom with management approval for follow-up and/or site visits with client.
Stays current on product knowledge and trends.
Ethics: Treats people with respect and keeps commitments. Inspires the trust of others. Works ethically and with integrity. Upholds organizational values.
Diversity: Demonstrates knowledge of EEO policy. Shows respect and sensitivity to cultural differences. Educates others on the value of diversity. Promotes a harassment-free environment. Builds a diverse workforce.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
High school diploma or GED equivalent required
Associates degree (AA) or equivalent from two-year college or technical school desired
Six months to one year related experience in appliance and/or plumbing sales
Strong computer skills; MS Word, Excel and Outlook
Excellent communication skills; negotiation skills