Inside Sales Coordinator

We heard you knock!

Masonite is now proudly part of Owens Corning. Owens Corning is a global building and construction materials leader committed to building a sustainable future through material innovation. Our four integrated businesses - Roofing, Insulation, Doors, and Composites - provide durable, sustainable, energy-efficient solutions that leverage our unique material science, manufacturing, and market knowledge to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders, and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2023 sales of $9.7 billion. For more information, visit www.owenscorning.com.

Please note that this role is specifically for IBP Solutions US, LLC dba Masonite Architectural, which was separated from Masonite International and was sold on May 14, 2024. IBP Solutions US, LLC dba Masonite Architectural currently operates as a standalone entity.

Responsible for performing all duties assigned by the Inside Sales Supervisor or Inside Sales Manager. These are to include entering customer orders/quotations and performing various customer service responsibilities. Strengthen customer relations by using proper communication to strengthen the business relationship.

Responsibilities:

• Complete the order entry and quotation process with a high degree of accuracy for orders originating from telephone, fax, e-mail and EDI

• Answer incoming customer phone calls in a professional manner

• Follow up to ensure that customer issues are resolved both promptly and thoroughly

• Research delivery or invoicing discrepancies and issue credit as necessary

• Research any delivery and/or invoicing discrepancies and work with the customer on a resolution, may include issuing credits and handling returns

• Proof other Inside Sales Coordinator's orders for mistakes

• Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value

• Communicate clearly and professionally

• Assist customers on resolutions related to products availability issues

• Maintain appropriate controls and documentation to ensure SOX compliance

• Willing to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes

• Able to continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience

• Follow all company related safety/environmental rules and regulations

• Perform other duties as assigned by the Inside Sales Manager/Supervisor to ensure a positive customer experience

• Enter orders into the computer using customer provided information

• Gather necessary information to complete the customer's order and enter into the system

• Issue Return Goods Authorization as needed

• Handle customer inquiries regarding order status and technical information

• Demonstrate competence and working knowledge of each customer service function

• Perform assignments in the most efficient manner to maximize production and maintain highest possible service standards

• Complete all required paperwork accurately, legibly, and in a timely manner

• Maintain a clean and organized work environment

• Notify Supervisor when coming in late or leaving early

Education:

• High School Education required, associate degree or higher preferred

Experience:

• Previous experience in customer service for a manufacturing company, call center, or building supplies industry in strongly preferred

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