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Inside Sales Coordinator

Expired Job

Idex Corporation Cedar Falls , IA 50614

Posted 2 months ago

Title: Inside Sales Coordinator

Business Unit: Viking Pump

406 State Street

Cedar Falls, Iowa, 50613-3343

United States

Function: Sales


Viking Pump, Inc. - A Unit of IDEX Corporation is seeking a fast-paced, customer focused, energetic individual to join our team in Cedar Falls, IA.


Act as primary inside contact for Viking's direct LACT / fabricator customers and provide support for the related Pipeline Injection Regional Sales Manager's. Provide proactive, differentiated, and superior service.


  • Handles requests regarding customer orders, order maintenance / entry, expediting, scheduling, pricing and standard product quotations with high degree of accuracy

  • Serve as a liaison between customers, regional sales and factory personnel.

  • Systematically review customers orders status and proactively coordinate with Manufacturing and Purchasing to ensure superior on-time delivery and responsiveness.

  • Communicate product and policy changes to assigned customers and RSM's.

  • Communicate to customersany changes affecting scheduling, pricing, and delivery with daily advanced shipping notifications

  • Proactively contact customers to identify that needs are being met and solicit feedback on performance.

  • Provide quotations on behalf of Viking Pump using standard list prices with set multipliers and NET based pricing.

  • Measure work including: customer orders, quote hit rates, order rates. (CRM driven data input and reporting)

  • Provide appropriate services to customers based on their predetermined service level.

  • Update and maintain the orders and sales DMI boards weekly, and communicate projects to Product Manager / Product Specilist for operations planning.



  • Minimum 2 year college education or equivalent.

  • 3-5 years of experience in Customer Support, Marketing, or Sales roles.

  • Proficient in use of common software, including Microsoft CRM- Dynamics 365, and JDE experience is a plus.


  • Excellent listening and communication skills.

  • Adaptable/Flexible in response to changing daily situations.

  • Service Oriented with a positive attitude.

  • Organized/Accurate


  • Proficient with Microsoft Office products including, but not limited to, Word, Excel, CRM, and Outlook


  • Ability to move within office and manufacturing complex, write by hand and keyboard, and perform general office functions.

  • Ability to communicate by speech and hearing via phone and in person.

  • Visual acuity needed for close detail work and computer use.

  • General manufacturing, warehouse and office environment.


  • Must have the ability to effectively communicate with both internal and external customers, suppliers, and all levels of corporate and company personnel.

  • Frequent contact with Customers, RSM's, Application Engineers, Quality Assurance personnel, Purchasing personnel, and Manufacturing personnel.

IDEX is an equal opportunity employer Minorities/Females/Protected Veterans/Disabled

REQ ID: 1991

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Inside Sales Coordinator

Expired Job

Idex Corporation