Idex Corporation Cedar Falls , IA 50614
Title: Inside Sales Coordinator
Business Unit: Viking Pump
406 State Street
Cedar Falls, Iowa, 50613-3343
Viking Pump, Inc. - A Unit of IDEX Corporation is seeking a fast-paced, customer focused, energetic individual to join our team in Cedar Falls, IA.
Act as primary inside contact for Viking's direct LACT / fabricator customers and provide support for the related Pipeline Injection Regional Sales Manager's. Provide proactive, differentiated, and superior service.
PRIMARY DUTIES AND RESPONSIBILITIES:
Handles requests regarding customer orders, order maintenance / entry, expediting, scheduling, pricing and standard product quotations with high degree of accuracy
Serve as a liaison between customers, regional sales and factory personnel.
Systematically review customers orders status and proactively coordinate with Manufacturing and Purchasing to ensure superior on-time delivery and responsiveness.
Communicate product and policy changes to assigned customers and RSM's.
Communicate to customersany changes affecting scheduling, pricing, and delivery with daily advanced shipping notifications
Proactively contact customers to identify that needs are being met and solicit feedback on performance.
Provide quotations on behalf of Viking Pump using standard list prices with set multipliers and NET based pricing.
Measure work including: customer orders, quote hit rates, order rates. (CRM driven data input and reporting)
Provide appropriate services to customers based on their predetermined service level.
Update and maintain the orders and sales DMI boards weekly, and communicate projects to Product Manager / Product Specilist for operations planning.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
Minimum 2 year college education or equivalent.
3-5 years of experience in Customer Support, Marketing, or Sales roles.
Proficient in use of common software, including Microsoft CRM- Dynamics 365, and JDE experience is a plus.
OTHER SPECIAL REQUIREMENTS:
Excellent listening and communication skills.
Adaptable/Flexible in response to changing daily situations.
Service Oriented with a positive attitude.
WORK ENVIRONMENT REQUIREMENTS:
Ability to move within office and manufacturing complex, write by hand and keyboard, and perform general office functions.
Ability to communicate by speech and hearing via phone and in person.
Visual acuity needed for close detail work and computer use.
General manufacturing, warehouse and office environment.
Must have the ability to effectively communicate with both internal and external customers, suppliers, and all levels of corporate and company personnel.
Frequent contact with Customers, RSM's, Application Engineers, Quality Assurance personnel, Purchasing personnel, and Manufacturing personnel.
IDEX is an equal opportunity employer Minorities/Females/Protected Veterans/Disabled
REQ ID: 1991