Inside Sales Associate

Company Description

DNA Diagnostics Center is the world leader in DNA relationship testing, processing over one million DNA samples from customers all over the world. Our broad portfolio of products includes our Paternity, Immigration, and other DNA Relationship services for consumers, government agencies, healthcare providers, and legal professionals; PeekabooTM Early Gender DNA Test for expecting mothers; SpermCheck fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts. Our corporate headquarters, including our DNA testing laboratory, is based in Fairfield, OH in the greater Cincinnati Area. DDC is part of Eurofins, a global scientific company with over 800 laboratories in 50 countries and more than 50,000 employees.

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Job Description

DDC's customers need fast and accurate solutions for their life-changing challenges and questions related to paternity or other family relationships. The role of the Ecommerce Associate DTC (Direct to Consumer) is DDC's featured sales position. The Ecommerce Associate DTC is responsible for answering phone calls from DDC's global customers and answering questions about DDC's relationship testing products, used for immigration, surrogacy, confirming the father of a child, etc. The Ecommerce Associate DTC determines the services our clients require, charts their course through the testing process, and closes sales.

Work Schedule: Monday-Friday 11:00am-8:00pm. Full remote position after training.

Training Schedule: Monday-Friday 9:00am-5:30pm

ESSENTIAL DUTIES:

• Quickly understand and analyze customer needs, listen actively

• Superior communication skills and the ability to finalize sales opportunities

• Professionally explain and promote DDC's products and services

• Collaborate and work effectively with others

• Demonstrate excellent verbal and written communication skills

• Work independently and self-motivate to achieve department goals

• Adhere to compliance regulations and policies

• Results-driven and able to maintain and sustain company goals

• Attend training and coaching sessions to develop relevant knowledge and skills

• Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality

• Analyze the customer problem properly and provide logical solutions

• Identify and escalate priority issues when necessary

• Research required information using available resources

• Proficient in standard MS Office software

• Able to document information in an application while on an active call

• Able to learn other database and communication software, as applicable

• Due to the sensitive nature of our business, it is imperative that each Team Member be of high integrity and able to keep work-related issues and customer information confidential.

Qualifications

• Minimum one (1) year of previous sales experience (retail, inside sales, or logistics)

• Associates or Bachelor's degree preferred

• Excellent Customer Service skills

• Excellent time management and problem solving skills

• Ability to multi-task and prioritize to meet deadlines

• Must be willing to work at hands-on, detailed level when needed.

• Exceptional organizational skills and attention to detail

• Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality

Additional Information

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options

• Life and disability insurance

• 401(k) with company match

• Paid vacation and holidays

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.