Inside Sales And Support Specialist

Job Details

Level: Experienced

Job Location: New York - Brooklyn, NY

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: Undisclosed

Job Description

The Inside Sales and Support Specialist will be a detail-oriented contributor who will play a pivotal role in supporting our sales effort. This role requires a strong commitment to maintaining accurate data, fostering customer relationships, and actively seeking ways to enhance operational efficiency. Inside sales work includes assignments from Sales Reps as well as lead follow up from Food Shows and general inquiries. Attention to detail, problem-solving, excellent communication and organizational skills are essential in this role.

What You Will Do At Acme:

• Collaborate with internal groups to support the Sales Team and execute customer requests efficiently.

• Develop an understanding of the company's products and services, including species, ingredients, uses, pricing, and benefits.

• Provide exceptional customer service to develop and maintain relationships to ensure repeat business and upsell opportunities.

• Conduct outbound calls to prospective customers within the food industry to follow up on assigned leads, generate leads, and sales opportunities.

• Support the team by organizing and participating in food shows and customer visits/tours.

• Proactively collaborate with marketing team to create targeted campaigns and promotions to drive sales.

• Collaborate with customer service including logistics to ensure order fulfillment and customer satisfaction, follow up as needed to troubleshoot and pivot as required.

• Utilize Microsoft Power BI, customer portals, GDSN's and third-party portals to support updates and key information for our customers.

• Support Management and Sales Team by providing follow-up and communication on important matters that may arise including participating in sales meetings.

• Monitor and ensure data is accurate in systems and administration tools.

• Support the Sales Teams on operational activities and develop strong customer relationships at various levels within the customer's organization to ensure the sales processes are successfully completed.

• Proactively seek external knowledge to improve understanding and work output.

• E.G. Sustainability, Seafood Industry news, trends and regulations, Quality Assurance, Packaging, Product Innovation, Private Label, Ecommerce.

• Must be comfortable to actively seek instructions on new assignments.

• Other related duties as assigned.

About You

Your Education & Experience:

• Bachelor's degree in Business Administration, Sales or Marketing.

• 4+ years' experience in sales administration or related field.

• Familiarity with CRM software a plus.

• Proficiency in Microsoft Office Suite preferred.

• Proven experience in administrative or sales support roles.

Your Skills & Abilities:

• Excellent organizational and problem-solving skills.

• Strong interpersonal and communication and customer service skills to maintain, build, and enhance customer relationships, ultimately improving customer satisfaction.

• Ability to independently resolve moderately complex issues with minimal supervision, while promptly escalating more complex matters to the appropriate staff.

• Capacity to multitask effectively, thrive in a fast-paced environment, and consistently meet deadlines.

• Ability to be a proactive professional in a fast-paced environment.

• Strong organizational skills with great attention to detail.

• Completion of training programs as assigned and/or required including standard of work.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer or prolonged periods of standing.

• Must be able to lift up to 50 pounds at times.

• Ability to travel.

Health & Safety Requirements:

• Observe and follow all safety rules when appropriate.

What's In It For You:

• Competitive compensation including annual discretionary bonus.

• Opportunity to choose the medical plan that works best for your family.

• Flexible spending accounts (Medical + Dependent Care).

• Health Savings Account option with quarterly employer contributions.

• 401(k).

• Dental Insurance.

• Vision Insurance.

• Company Sponsored Group Term Life.

• Voluntary Life Insurance options for you and your dependents.

• Paid time off including company and floating holidays.

• Tuition Reimbursement.

• Paid Parental Leave.

• CASH employee referral program.

Compensation Range: $70,000 - $90,000 annually

• This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs.

Our Acme Legacy & Culture:

Acme Smoked Fish is a seafood processor, purveyor, distributor and more, built on a foundation of quality, innovation, long lasting relationships, passion, and positive stewardship to our seafood communities. As the largest specialty smoked seafood company in the United States, we stand committed to providing the very best smoked seafood delicacies to our customers, near and far, and take great pride in being at the forefront of the seafood sustainability movement. Our authenticity has transcended from generation to generation and we pursue excellence in everything we produce and everyone we employ. We stand committed to our Values and our culture, providing us the opportunity to serve our friends and neighbors.

Acme manufactures and distributes its products in the U.S. under four core brands (Acme, Blue Hill Bay, Ruby Bay, and Spence) and private labels through leading retail and food service institutions. The company operates manufacturing sites in New York, North Carolina, Florida, Massachusetts, South America and Europe.

Ethics Statement:

Acme Smoked Fish Corporation is committed to creating a diverse and inclusive workplace that fosters respect, collaboration, and innovation. We value the contributions of every employee and expect them to uphold the highest standards of ethical conduct and professional integrity. We are an equal opportunity employer. We do not tolerate or practice any form of discrimination, harassment, or misconduct based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other protected characteristic. We comply with all applicable laws and regulations regarding labor rights, human rights, environmental protection, and data privacy.