Lufthansa Boston , MA 02101
Inside Sales and Handling Representative (M/F)
Employment start date as of October 2018. Boston, MA (United States of America)
The (Inside) Sales and Handling Representative is responsible for spot quotations, making proactive sales calls, managing allocations and bookings as well as for physical handling and documentation of cargo and mail. She/he performs opportunity management and customer retention together with Outside Sales and promotes the LCAG eServices. She/he is also responsible for physical handling and documentation of cargo and mail. She/he works in accordance with the CHM and GOM as well as the booking process and the Cargo Booking Manual.
Within the operational targets set by Head of Sales and Handling (F/GC), local Manager Sales and Handling (F/GC-G), local Manager Sales (F/GC-X) and/or Team leader Inside Sales, the Inside Sales and Handling Representative performs the following duties:
Sales and Relationship Management
Enters into transportation agreements with customers
Processes customer requests and performs bookings as per the booking process and the Cargo Booking Manual
Books standard and special products which include OAL (Other Airline) segments and conducts a loadability and profitability check before offering a rate
Makes quotations for ad hoc pricing requests following the rules of Target Pricing and considering profitability, the customer's willingness to pay and upselling potential
Consults customers in finding the right product, and pro-actively sells customer- oriented transport solutions in collaboration with the Handling department and in close co-operation with Outside Sales
Has responsibility for accounts including easy
Manages LTC bookings and shares information on allocation performance as well as new allocation potential with Outside Sales Representative
Arranges ex-works pick-ups
Assists in acquiring new accounts and new business by proactively following up inbound calls
Supports sales team to achieve revenue and tonnage budgets
Joins Outside Sales Representative on sales visits as required
Actively shares information about activities, offers, strengths and weaknesses of market participants with the Outside Sales Representative and the supervisor / manager
Processes charter requests with the Network-on-Demand team
Manages account data in the CRM tools and communicates updates to relevant stakeholders (for example Outside Sales, Key Account Management, Commercial Team, Finance Department)
Actively pushes the eChannel usage and follows up Spot Quotes
Acts (together with the CST) as touch point for claims and complaints towards the customer and forwards the requests to the respective departments (CST, Claims and or accounting) and, at the same time, promotes the usage of eClaims/Complaints to the customers to submit their claims
Participates in local sales events.
Prioritization of Export Build-up and Import Breakdown
Prepares Export and Import documentation (Manifest, AWBs)
Ensures loss and damage prevention of cargo, mail, ULDs and equipments,
Performs customer service in the warehouse,
Adheres to handled carrier(s) requirements, where applicable,
Controls irregularities and customs releases, where applicable,
Fully supports the quality system
Works according to CHM and GOM
Performs flight handling (Preparation NOTOC; Close out flight; etcetera)
Provides feedback to Cargo Supervisor, Manager Handling, F/GC, as applicable
High school diploma/GED required
Professional experience required: 1-2 years cargo experience or equivalent
Language: English required, German desirable
Industry knowledge required: Airfreight, Logistics, Transportation, Sales
IT Knowledge as user: Advanced IT knowledge, preferably including MS Word, Excel, Power Point, and Outlook. Knowledge of all relevant LH Cargo systems.
Company will not provide relocation assistance.
About Lufthansa Cargo AG
Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world's leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.
Video: Lufthansa Cargo - Networking the World
Please apply via Be-Lufthansa.com under the job number P0458V217
If this is you, please apply online.