Location: Lake Mary, FL
FARO Technologies, Inc. is continuing to develop new products that will revolutionize and disrupt the high-tech measurement and imaging industry. We are a global company traded on the NASDAQ stock exchange with a passion for excellence and success.
FARO has a culture of innovation and an absolute commitment to reliability at all touch points. We encourage employee success by offering excellent benefits and a variety of career and training opportunities. FARO is completely focused on simplifying processes through innovation, integrity, teamwork, accountability and a friendly work environment.
Due to the confidential nature of the work, all essential functions must be performed on FARO premises.
Associates degree or equivalent level experience required
3-5 years' experience in an administrative role
Bilingual: English/Spanish required
Experience with MS Office Suite required
Sales or Contact Management database experience required
Salesforce.com experience preferred
SAP experience preferred
How you will make a difference @ FARO:
Serve as a liaison between sales and accounting, production and customer service; investigate and follow-up with parties in both departments regarding order status. Make process improvement recommendations to positively affect the processing of sales orders.
Receive and review all documentation pertinent to any order submitted by the sales team (electronic, hard copy, etc.). Ensure all documentation meets financial audit approval guidelines before submitting to Accounting for review.
Follow up with members of the sales team in order to resolve questions regarding orders. Make recommendations for improving the sales process, approach and systems.
Process returns (Requests for Credit), exchanges and no cost orders for the sales team. Verify order information, generate appropriate documentation, submit for approval and enter into database systems for processing.
Assist the sales team with processing vendor information forms per customer requests. This includes but not limited to collecting the information from other departments, completing forms and returning them to the customer.
Process SFDC requests from the sales team in order to consolidate and cleanse records within the database system.
Monitor email accounts as assigned to ensure proper follow-up on order information or other customer requests.
Maintain departmental procedures manual and other documentation as assigned.
Serve as backup for other sales administrative functions as assigned.
Assist with backing up reception when needed.
Other duties may include, but are not limited to:
Perform or assist with any departmental operations, as required or directed to maintain work flow and meet production schedules and requirements.
Maintain safe work areas and comply with safety procedures and equipment operating rules.
Attend and participate in a variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specific level of knowledge pertaining to new developments, requirements and policies.
Recommend and make revisions to control documentation such as production checklists, operating procedures and policy manuals. Make and distribute authorized modifications as required.
Maintain work area in a clean and orderly condition.
Perform other related duties as assigned.
Tools and equipment used:
Common office equipment, computer, database systems and related peripherals
FARO has excellent benefits for you and your family. We not only care for our employees, but also to their immediate family members. We believe in a balanced work-life and have developed programs and benefits plans to support that ethic, such as:
A competitive paid time off bank and paid holidays
Medical, dental, life and AD&D insurance plans
Pre-tax flex spending accounts for medical and dependent care
401K with employer match
Frequent lunch and learns to help educate employees about various issues affecting their lives
Other employee events
As an employee of FARO, you will become part of a dynamic organization which values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.
FARO Technologies is a Drug Free Workplace with Pre-Employment Drug Screening. We provide equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. #LI-KN1