Inside Sales

Summary of Position:

The Inside Sales Rep is an entry to mid-level role that performs activities associated with lead generation through inbound lead responsiveness and outbound proactive prospecting, specifying, quoting, ensuring a streamlined ordering process, and overall support of a territory selling products that require knowledge of the unique and/or specialized nature of Senior Living and Healthcare.

This role is responsible for providing the pre- and post-sales support functions for the Company product line to both current and potential new customers of the product through inbound & outbound prospecting efforts and by contributing to a team based selling model, supporting the efforts of the representative, business development managers, regional sales managers, and/or direct client.

Duties and Responsibilities:

• Sales Duties:
  • Generate incremental revenue by providing sales coverage in assigned territory.
  • Work w/ the territory team(s) to align focus areas, build a pipeline and close opportunities (through website research & CRM data).
  • Through quality connections w/ customers, build, qualify, forecast, and close sales opportunities, all the while making sound decisions regarding lead follow-up.
  • Support regional demand generation activities through inbound (responding to and handling customer inquiries) and outbound customer communications.
  • Keep detailed records of dedicated prospecting, activities and lead status within Salesforce.
  • Manage relationships with current customers to ensure they are fully aware of new products & initiatives to drive incremental revenue.
• Sales Support Duties:
  • Create & deliver quotes to customers as requested.
  • Create presentation documents to best support customers and projects to facilitate specification and decision-making.
  • Assist outside sales representatives and other sales staff in all aspects of support to include operational, production, and administrative functions.
  • Timely resolution of missing information on orders to ensure they are released to the factory within 48 hours.
  • Coordinate and facilitate no charge orders: samples and warranties.
• Customer Service Duties:
  • Manage and resolve customer complaints and inquiries and ensure effective customer relations.
  • Work with reps, outside sales staff and end-users to support room layout, rendering and specifications.
  • Recognize and escalate all critical issues to management immediately.
• Account Duties:
  • Produce weekly and monthly activity reports and forecasts by use of the CRM.

Qualifications/Requirements:

• 4-year degree from an accredited University or College or 3-5 years of work-related experience.
• Ability to self-motivate to meet and or exceed daily, weekly and monthly goals, ambitious, strong work ethic w/ an upbeat attitude.
• Interpersonal skills: effective verbal (on the phone & in person) and written communication skills; able to consistently and appropriately up-sell; understand and use basic selling techniques - open, probe, presentation, and overcoming objections.
• Technical proficiency: has working knowledge of voicemail, e-mail, all MS Office products, internet and web browsers.
• Strong analytical, diagnostic & troubleshooting skills with dedicated approach in getting results.
• Understand buying decisions, buying processes and cash flow dynamics of small to medium account opportunities and future growth potential of the respective accounts.
• Strong presentation skills and the ability to excite/relate to customers at all levels.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; and to work on multiple projects and prioritize those projects based on importance without direction.
• Technical and Consultative Sales experience.
• Strong organizational skills and the ability to handle multiple priorities simultaneously.