Your personal values shape your amazing service
You care about people, and it shows. You approach them with a sense of respect and a real interest in their needs. That's why we will strive to be the best place for you to work. We're focused on long-term partnerships - with the people we serve, and with you.
The Loyalty Account Manager role focuses on leading and developing relationships to help to grow our Loyalty business. The role is responsible for day to day management of key accounts including; account development, coordination, relationship management and the measurement and monitoring of account performance.
Through effective communication, you will establish and maintain solid and productive relationships with the client through regular reporting, meeting and follow-up and contributions to resource planning. You will monitor and communicate account performance and communicate improvement opportunities as well as identifying and resolving issues, You will successfully engage internal partners to deliver outstanding client service.
On a personal level, You will possess excellent communication skills with the ability to communicate effectively at all levels and across functions and organizations. You will be a strong team player and relationship builder with evidence of growing successful long term business relationships. They will also demonstrate self-motivation and ability to work with a minimum of direct supervision and in collaboration with teams in many locations across North America.
We thrive on the energy of urgency
No matter what is happening around you in our fast-paced environment, you keep your eye on the goal. You remain level-headed, and that is why you will be a star member of our team. The talents and perspectives of our diverse staff are key to enabling us to act quickly and professionally. We welcome and gladly include all.
The Account Manager Representative's responsibilities include taking a proactive approach to maintaining our customer base
Ownership and development of accounts and partnerships to ensure retention and future growth of the overall business with them
Provide sales support and subject matter expertise to the wider sales and account management organization with an objective to grow our line of business
Develop strong relationships across all levels (including C-Level) and functions across clients' organization
Produce monthly reports and confidently present performance and forecasting to statistics to key stakeholders.
Directly interface with internal and external customers to generate interest for rental and lease renewals.
Base + Commissions with On Target Earnings Over $65K
Guaranteed Commissions During the First 2 Months
You will call on our existing customer base who has about 95% satisfaction rate with current services
B2B Professional Sales Environment, low turnover
Looking to advance? Our Structured Career Path can help you get there!
When you succeed, we succeed. And so to help advance your career, we offer a tailored career advancement plan to align with your goals. You'll gain training, mentoring, counseling and more to strengthen every facet of your skills. We offer these "perks" to our diverse staff because we want you to stay and grow with us. We're committed to bringing diversity all the way to the top.
What Quadient Offers YOU
Competitive Salary and Commissions Structure & Incentive Trips
Full Medical, Dental and Vision Benefits
11 paid Company Holidays
Stability, Growth, Career Progression
Required Skills & Experience:
High School Diploma/GED, Associates Degree, preferred
One to two years of customer service in addition to previous telemarketing or inside sales experience
Must have strong communication skills (both verbal and written)
Basic Excel spreadsheet skills
Knowledge of Order Entry processes and procedures
What We Offer You:
Company subsidized Medical, Dental, and Vision Insurance
401(k) Retirement Plans --Company Match Offered
Life & Disability Insurance --Company Sponsored
Paid Vacation, Sick Leave, & 11 Company Holidays
Career & Leadership Development
Tuition Reimbursement Program
Quadient is the driving force behind the world's most meaningful customer experiences. We simplify the connections between people and what matters through four key solution areas: Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions.We're trusted by hundreds of thousands of customers around the world to help them create personalized interactions and make meaningful connections.
Quadient actively seeks candidates who display:
Empowerment -- embrace and drive change
Passion -- determined to drive customer success
Inspiration -- lead by example and constantly innovate
Community -- collaborate like crazy
Quadient is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.