Inside Sales Account Manager

FFR Merchandising Rockford , IL 61101

Posted 3 months ago

JOB TITLE: Inside Sales Account Manager


REPORTS TO: Regional Account Manager

DATE: 3/20/2019


The role of the Inside Sales Account Manager is front-line sales representative responsible for driving sales at targeted existing accounts by phone.


  • This position does not have any supervisory responsibility.


  • Manage assigned accounts by utilizing phone, email, and when necessary in-person contact.

  • Assess account needs to sell custom solutions and catalog products.

  • Manage orders through shipment with support of factory operations.

  • Responsible for the effective management of accounts of value to siffron

  • Develop new accounts that offer potential value to siffron, through timely and effective lead pursuit.

  • Effectively, present and sell assigned programs and product lines offered by siffron

  • Make required amount of phone interactions per day.

  • Insures that all customer requests and quotes are handled in a complete, timely and professional manner.

  • Work closely with customers and/or buyers to obtain and understand forecasted usage, new store and remodel schedules, and future business plans.

  • Obtains current information regarding competitors pricing, products, delivery schedules, etc. and provides feedback.

  • Attend and participate in assigned Trade Shows and annual Sales meetings.


  • Complete all required documentation per established policies and procedures.

  • Keep CRM information up to date and current.

  • Performs other related duties as assigned


  • Achievement of sales goals and objectives set within assigned accounts and prospects.

  • Effective management of assigned accounts.

  • Work within Account Activity Requirements

  • Effectively communicates with all departments.

  • Compliance with Company Policies (i.e. Safety, Attendance, etc.).


  • This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30p.m. Regular attendance is expected and required. Occasional evening and weekend work may be required as job duties demand.


  • (P) Bachelors degree.
  • (R) Proficiency with Microsoft Office Suite.
  • (P) Microsoft Dynamics CRM experience.
  • (P) 1-3 years previous sales, or other relevant business, experience.

Additional Considerations

  • (P) Ability to cold-call and quickly develop rapport with customers.
  • (P) Desire to advance to an outside sales territory.
  • (P) Demonstrated success in prior phone sales role.

SKILLS (Language, Mathematical, Reasoning, Other)

  • Ability to work with team members to complete tasks and customer requests.

  • Understanding of how to work with a customer in a consultative manner.

  • Excellent, demonstrated, written and verbal communication.

  • Strong selling, negotiating and problem solving skills.

  • Organized and detail oriented with the ability to perform under pressure.


  • None


  • Ability to work independently.

  • Ability to work seated at a computer/telephone station for extended periods.

  • Occasional travel may be required.

The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

siffron is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, protected veteran status or any other class protected under State or Federal law.

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Inside Sales Account Manager

FFR Merchandising