Lynden Door Lynden , WA 98264
Posted 2 weeks ago
The Lynden Door sales team is seeking an Inside Sales/Customer Service Representative position who will deliver the highest level of customer service and sales support, thereby strengthening customer relationships and contributing to profitable new business opportunities for the organization. The responsibility of the Inside Sales/Customer Service Representative is to concentrate on the reputation of the organization and achieving total customer satisfaction through creative approach and active experience. They will collaborate with inter-departmental team members to deliver industry-leading customer service and sales support to Lynden Door's customers.
HOURS: 40 hours per week, Monday-Friday
Position Responsibilities:
Positively address customer concerns and / or questions
Coordinate resolution on escalated customer issues
Cooperatively interact with purchasing and production departments to evaluate costs and procedures required to successfully fulfill order requirements
Administer sales product samples, pre-finish samples and product literature
Process order delay communication to customers
Work with Pillar II to speed up internal remakes and field issue replacements
Prepare routine estimates under general supervision for the purpose of winning commercial projects for Lynden Door
Verify orders for accuracy of date and scheduling.
Execute systems, utilize documentation and information work flow
Order Processing:
Process change orders & credits
Support product shipping logistics
Distribute appropriate information to required departments
Develop expertise with industry specifications
Execute special projects related to marketing
Perform other related duties as assigned
Core Skills & Qualifications:
Strong organization skills - ability to productively work on multiple tasks
Knowledge of Door Industry, Products and Services preferred
Creative and solution-oriented problem-solving skills
Strong written and verbal communication skills
Ability to work well with internal & external customers even in tense or aggressive situations
Customer Service oriented/attention to accuracy, detail, quality and service
Experience with Office Systems, Business Machines and Computers
Working knowledge of spread sheets for estimating, costing, analysis preferred
Pleasant disposition, flexible and even-tempered, positive outlook
High moral integrity
Commitment to contribute, grow and succeed in a team environment
Willingness to pursue additional training, classes, etc. to enhance skills
Compensation & Benefits:
Medical/Dental/Vision insurance and Health Savings Accounts (HSA's) with employer contributions
401K options
Paid holidays
PTO
Paid sick leave
Paid bereavement leave
MORE ABOUT OUR COMPANY:
We are an equal opportunity employer and one of North America's leading manufacturers of quality residential and commercial interior wood doors. The great service and products we deliver are a result of the hard work and talent of our exceptional team. We work very hard to hire the best team members who share our core values in respect for all people, integrity in every situation, and quality in everything we do. A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company. #Growwithus
Job offer is contingent upon a pre-employment drug test including marijuana. Must be 18 years of ago or older to apply.
Lynden Door