Inside Sale Representative - Instrumentation Group

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products. www.carotek.com

We're looking for an energetic, self-driven, technically inclined individual to join our team in the Instrumentation group.

You will be responsible for:

• Providing outstanding service to our customers and support to the outside sales staff regarding Instrumentation equipment orders.

• Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems;

• Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary;

• Selecting and specifying products based on customer application and design prerequisites;

• Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Manager;

• Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines;

• Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information;

• Obtaining purchase order number and/or credit card information from customer;

• Conferring with Accounting to research and resolve invoicing or credit discrepancies;

• Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products…and more.

This is a full-time in-office position. Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Required Education and Experience

• Associate's Degree or equivalent from a two-year College or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience.

Preferred Education and Experience

• Bachelor's degree from a business or engineering related program

• Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation and/or a very strong mechanical aptitude;

• Ability to read, analyze and interpret technical drawings, write reports and general business correspondence;

• Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric;

• Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21.

www.carotek.com www.sun-source.com

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We are an Equal Employment Opportunity Employer M/F/V/D. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. eeopost.pdf (dol.gov). WE PARTICIPATE IN E-VERIFY E-Verify Participation Poster English and Spanish (uscis.gov). If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned. All offers of employment are contingent upon satisfactory completion of pre-employment background check and pre-employment drug testing, as allowed by law.

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