For more than 160 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE.
Our Claims team is currently seeking an Inside Property Adjuster for Commercial Lines in our Worcester, Ma location. This is a full time/exempt
Responsible for coverage determination, investigation, evaluation, negotiation and resolution of first party Commercial Property claims. The Commercial Property Adjuster regularly interacts with Insureds, Agents, Underwriting and Special Accounts. The Commercial Property Adjuster serves as a coverage resource to others, internally and externally. Claim assignments are nationwide requiring the Commercial Property Adjuster to be licensed in all states. The Commercial Property Adjuster specializes in handling a variety of claim types and products including Employee Dishonesty/Crime, Cyber/Data Breach, Business Income Interruption and Extra Expense, Equipment Breakdown, Inland Marine, and Specialty Programs.
IN THIS ROLE, YOU WILL:
Must have or secure and maintain appropriate state adjuster licenses and continuing education credits
Handle minimally challenging to complex commercial property claims
Primarily handle claims with exposures up to $150,000
Work within specific limits and authority on assignments
Handles Business Interruption Income (BII) exposures and collaborates with accountant when necessary.
Uses discretion and independent judgment in claim handling
Identify potentially suspicious claims
Identify claims with subrogation potential
Possesses technical knowledge and skills to interpret coverage, estimate damages and negotiate settlements
Authority levels are in recognition of the proficiency associated with this level
Represent the company at mediation, arbitration and/or trials.
WHAT YOU NEED TO APPLY:
Bachelor's Degree or equivalent experience
Commitment to ongoing professional development in commercial property and the business marketplace
Able to read and interpret commercial contracts
Demonstrate an understanding of third party legal liability concepts for claims involving the 'property of others' and to work efficiently with the Marine and CGL departments
Demonstrate proficiency with core commercial loss scoping and estimating skills
Demonstrate an understanding of the Commercial Property programs and Special Accounts
Able to work independently and cultivate an environment of business ownership
Dedicated to meeting or exceeding the expectations and requirements of internal and external customers
Make decisions in an informed, confident and timely manner
Maintain positive and constructive working relationships despite differing perspectives
Consider the perspectives of others and objectively evaluate credibility
Strong organizational and time management skills
Ability to negotiate skillfully in difficult situations with both internal and external groups
Demonstrate ability to win concessions without damaging relationships
Demonstrate strong written and verbal communication skills
Understand applicable statutes, regulations and case law
Think critically and anticipate, recognize, identify and timely offer solutions to problems
Adapt to new or different technology, changing situations, requirements and priorities
Cultivate an environment of teamwork and collaboration
Proficient with computer operating systems and programs such as HCS, CSS, PMS, Underwriting Workstation, Xactware, MS Word, MS Excel, etc.
Ability to handle high volume such as during catastrophes
Ability to use a personal computer and other standard office equipment
Ability to maintain sufficient home based internet connection as needed
Ability to sit and/or stand for extended periods
Ability to work on-site as needed
Ability to travel as necessary
Ability to work hours in excess of 40 hours per week
Ability to work in a fast paced, changing or stressful environment
Ability to perform work in a noisy/loud work environment.
This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.
It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.
"The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office.
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Job Function Claims
Pay Type Salary
Hanover Insurance Group, Inc.