Ziegler Cat has an opening for a full-time Inside Parts Sales Person to serve our customers. We are looking for a dedicated employee with a strong work ethic and excellent organizational, customer service, and communication skills to help support our growth.
Provides superior customer service face-to-face or over the telephone to customers
Helps customers determine correct parts needed, verify availability, and make recommendations
Determines the correct parts and their availability, and completes parts orders
Determines the supplying facility and mode of transportation for parts shipment
Enters proper shipping information into the parts ordering system to process the order and generate an invoice
Processes backorders, returns, and exchanges
Assists their team with group and team sales, providing a link and collaboration between different departments during the sales process
Communicates with customers for sales, follow-ups, and addressing potential issues
Works in a cooperative manner with team and superiors
Prepares quotes for service work, as well as engines, machines, and parts
Assists customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to the more experienced team member
Maintains a safe and productive workplace, keeping in mind the specific environmental standards of the department
High School Diploma or GED required; 2-year degree preferred
2+ years in diesel engine, construction or agriculture equipment, or automotive parts or service
Up to 4 years of experience preferred
Positive attitude and desire to work as a team player
Basic computer skills (navigation, searching) and Microsoft Outlook (email)
Basic telephone experience
Basic customer service skills
Personal characteristics: Customer Focus, Teamwork, Learning Orientation, Efficiency, Sociability
Minimum Physical Requirements:Standing, sitting, walking, use of hands, talking, hearing This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.
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Special Assistance and Accommodation for Applicants with Disabilities