Inside Partner Account Manager - Team Lead

Extreme Networks, Inc. Raleigh , NC 27611

Posted 4 weeks ago

Title: Inside Partner Account Manager Team Lead

Start: August 2019

Location: Raleigh, North Carolina

Extreme Networks (EXTR) delivers customer-driven enterprise networking solutions that create stronger connections with customers, partners, and employees.

There has never been a better time to join Extreme. After 3 acquisitions expanding our portfolio and go to market strategy, we have seen enormous opportunity and growth. Our success lies with our partners and we are dedicated to investing in them by providing them with unparalleled support and innovation.

We are very excited to be adding new Inside Partner Account Managers to the Extreme Team starting Summer 2019! Our Inside Partner Account Manager Team Lead will hold dual responsibilities as both a team leader providing guidance and coaching, in addition to managing a pool of partner accounts where they act as a liaison between Extreme and our channel partners and are responsible for building, maintaining and managing long-term relationships with current and prospective partners. We are looking for passionate, outcome driven individuals who are committed to their career growth.

Primary Job Responsibilities:

  • Responsible for driving 100% or more of set sales quota for the team each quarter and executing against corporate initiatives.

  • Provide day to day support and coaching for team

  • Prepare sales forecasts

  • Report on sales metrics and suggest improvements

  • Ensure sales, finance and legal policies and procedures are met

  • Ownership of strategic short-term and long-term goals for assigned channel partners, through the support in the creation of account plans for the partners' focused on enablement and new business development.

  • Develop and socialize territory channel development plan internally; working within regional team to identify gaps and potential partners.

  • Recruiting and on-boarding partners.

  • Collaborate with internal Extreme associates including channel marketing, channel sales engineers, and channel operations to deliver required support to maximize revenue and growth for managed account set.

  • Coordinate lead generation and sales activities to drive new business and pipeline development.

  • Responsible for involving the partners' resources in the planning process and getting their commitment to deliver against the account plan and associated activities and investments.

  • Track all major activities with the partner through CRM (SFDC) and partners' sales activities for Extreme opportunities in CRM (SFDC).

  • Respond to inbound partner inquiries in a timely manner.

  • Build relationships with assigned contacts within partner account set; identifying the right resources to engage that will help maximize partner spend with Extreme.

  • Drive rules of engagement with channel partners, inside sales, account executives, system engineers and others as appropriate.

  • Assist with escalations, RMAs, part numbers, marketing development funds, order operations, etc.

  • Evangelize adoption of self-service and online tools to effectively build partner capacity.

  • Facilitate sales and technical updates with the partners' resources to keep them well versed on our solutions and sales strategies. Update mediums include but are not limited to: New Hire Training, Floor Days, Caf Days, and before/after-hours Training Programs.

  • Host regular conference calls for channel partners to review new Extreme Networks solutions or programs, updates, training plans, marketing activities and any concerns that need to be addressed by the account.

Desired Skills & Experience:

  • Minimum of 3 years of IT related sales experience (previous channel experience is a plus)

  • Proven sales track record

  • Hands on experience with CRM software and MS Excel

  • Strong analytical and organizational skills

  • Sales management experience strongly preferred

  • High level of business acumen, and understanding of partner go to market and economics

  • Ability to translate an earning/income statement in partners' fiscal health; understanding the partners key success criteria and creating congruity between our organizations' objectives

  • Strong communication skills (both verbal & written) and time management skills (ability to prioritize and reprioritize in a complex and changing environment)

If you are interested in joining the winning team at Extreme, please submit your resume.

Location: Position is located at our Raleigh, NC (RTP) site and not budgeted for relocation. Qualified local candidates are encouraged to apply.

Extreme Networks, Inc. (EXTR) delivers software-driven networking solutions that help IT departments everywhere deliver the ultimate business outcome: stronger connections with customers, partners and employees. Wired to wireless, desktop to datacenter, we go to extreme measures for our 20,000-plus customers in more than 80 countries, delivering 100% insourced support to organizations large and small, including some of the world's leading names in business, education, government, healthcare, manufacturing and hospitality. Founded in 1996, Extreme is headquartered in San Jose, California.

Extreme Networks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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Inside Partner Account Manager - Team Lead

Extreme Networks, Inc.