Provides inside sales of Inogen products to oxygen patients through outgoing and incoming phone and email contact. Generates new business from incoming multi-media lead sources. Fields technical product questions and assures that customer's needs are expeditiously addressed. Operates in collaboration with other Customer Development Representatives to achieve corporate sales objectives. Works to increase marketplace adoption of Inogen products, while exceeding customer expectations and providing a consistently high level of service.
Responsibilities (Specific tasks, duties, essential functions of the job)
Receive, track and telemarket patient leads generated by television, print and internet channels.
Make outgoing sales calls. Transition leads through first point of contact to ultimate sale of Inogen's oxygen concentrator products. Create strategic call plans to support sales activities.
Answer incoming customer calls, emails and requests for information.
Collaborate with Inogen personnel to transition secondary leads to DME provider partners
Meet or exceed call volume quotas and sales targets
Promote Inogen within the clinical and patient communities
Perform CRM data population of customer contacts, leads, tasks and call information
Track performance metrics and generate sales reports, as requested
Enter sales orders, process credit card payments and facilitate execution of leasing docs and pricing approvals as needed
Log and document customer suggestions for product improvements. Record resolutions in CRM and build out knowledge base for future reference
Contribute to continuous improvement of service to customers
Assist in execution of customer and/or product surveys to improve service and products delivered to market
Maintain regular and punctual attendance.
Comply with all company policies and procedures.
Assist with any other duties as assigned.
Knowledge, Skills, and Abilities
Must have strong work ethic.
Excellent oral and written communication skills required.
Attention to detail is required.
Solutions-oriented problem solver.
Impeccable phone etiquette
Must have proven track record of successful team participation as well as ability to work independently and self-start
Must self-motivate and deliver results with limited oversight
Must be motivated to achieve results based upon earnings opportunity
Qualifications (Experience and Education)
Associate degree in Business, English, Communications, or related field of study, required.
3-5 years sales/customer service experience, required.
Intermediate knowledge/proficiency in Microsoft Office, required.
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.
Job Family Customer Development Representative - DTP
Job Function Individual Contributor
Pay Type Hourly
Inogen, Inc., 1 American Road, Brooklyn, Ohio, United States of America