Inside Key Account Representative

POSITION SUMMARY

This position will work within a strategic business unit which support and manage a number of the company's high profile accounts which utilize our distribution strengths to meet their production needs. The role will work to satisfy customers' needs, respond to their queries in a timely manner and aspire to deliver a positive customer experience. Additionally, supports the development of long-term relationships with our customers through positive interaction within the business unit.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs internal sales and external customer communication

• Review of customer account health and profitability

• Wurth Business Review interaction

• Interdepartmental communication

• Collaborate within business unit team to identify, research, and resolve customer issues

• Quoting

• Receipt and processing of all inbound customer RFQ opportunities

• Opportunity information gathering

• Standard part identification

• Assigning margin for opportunity profitability

• Follow-up on customer inquiries, open quotes, and unresolved requests to insure resolution

• Manage customer feedback

• Appropriate department routing

• Customer Inventory Management

• Reporting action and maintenance

• Open order report

• Inventory Days on Hand

• Stock Status

• Expediting with Purchasing Planners

• Communicate customer forecast changes

• Continuously identify opportunities to improve our customer programs

• Management of customer complaints, returns, invoicing issues

• Ensure complete customer satisfaction by providing prompt, courteous service

• Represent the company professionally at all times in a customer relations capacity

• Performs other duties, as assigned

QUALIFICATIONS, SKILLS & ABILITIES

• Bachelor's Degree Preferred. High school diploma/GED

• Minimum 2 - 4 years customer service or related experience is required

• Beginner to intermediate experience in Microsoft Outlook, Word and PowerPoint

• Beginner to intermediate Excel skills

• SAP skills are advantageous

• Ability to read customer purchase orders

• Ability to work cross functionally to achieve required goals

• Ability to maintain and update information daily

• Ability to communicate professionally through written, oral, or other forms of communication.

• Ability to identify problems and communicate the situation in order to drive to a solution

• Ability to interpret a variety of instructions furnished through written, oral, excel, or other forms required.

• Good judgement and decision making skills

• Must occasionally lift, carry or move up to 25 lbs.