Inside Hvac Technical Consultant

Company Overview

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

What's in it for you?

• Competitive Pay with weekly payroll

• Overtime available to increase earnings potential.

• Company paid vacation, personal days & holidays.

• Company vehicle, phone, PPE and uniforms provided.

• Ongoing Training and Development

Benefits:

For information regarding our impressive benefits package, please visit our web site at LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.

Job Description

General Summary:

Under direct supervision, provides basic technical troubleshooting assistance to internal service technicians and other field personnel to resolve technical system issues.

Duties include, but are not limited to:

• Provides basic remote troubleshooting and installation assistance of HVAC/R equipment.

• Troubleshoots issues with circuits, components and controls to guide caller to the appropriate resolution.

• Provides technical documentation to internal service technicians and other personnel.

• Guides caller to the appropriate field personnel if first-hand attention is required.

• Documents call information into the call-tracking database in the event additional follow-up is required.

Qualifications

Education and Experience:

• High school diploma or an equivalent combination of education and experience.

• 5+ years' experience in installation and service of HVAC equipment

• Strong verbal and written communication skills

• Analytical ability and troubleshooting skills.

• Ability to handle and prioritize multiple technical requests.

• Proficient in Microsoft Word, Excel, data entry

• Must be able to prioritize work, work on multiple tasks and maintain organization

• Must be self-directed, excellent customer service skills.