Inside Customer Service Representative

PURPOSE: The Inside Customer Service Representative is responsible for managing communication between laundry operations and customers by providing proactive and professional customer service.

JOB SUMMARY: Primarily responsible for ensuring that the company goals and objectives are met in a timely and accurate manner.

ESSENTIAL FUNCTIONS:

• Complete weekly and monthly data reports and present those to the team using our internal software system

• Manage Google Docs and other data driven information

• Participate and Execute Quarterly Business Reviews with customers

• Monthly CSM ride along to visit customers

• Resolve customer concerns by clarifying complaints and addressing or resolving them internally thru follow up

• Manage a customer clinic base which includes monthly onsite visits

• Training customers to ensure proper use of our software systems

• Manage all aspects of day to day operations of our internal software system including ordering, inventory, and updates

• Participate in customer installs and preparation as needed

• Manage our internal and external scrub program

• Responsible for communication to our internal team and customers

• Perform any other duties as supervisor/manager sees fit

JOB QUALIFICATIONS AND PHYSICAL REQUIREMENTS:

• Be able to read and write English

• Must be able to accurately perform simple mathematics

• Understand and observe all safety guidelines and recommendations

• Must be able to communicate with customers and employees effectively and professionally

• Excellent interpersonal, negotiation, and conflict resolution skills

• Strong analytical and problem-solving skills

• Able to complete duties accurately

• Excellent organizational skills and attention to detail

• Ability to multi-task and prioritize tasks in a fast-paced environment

• Must be proficient in Excel, Google. Power Point and MS Word

• Ability to act with integrity, professionalism, and confidentiality

• Be able to follow directions given by managers

• Possess and maintain a positive well-balanced attitude

• Must have reliable transportation and the ability to drive to customers as needed

Mon

• Fri

• 6:30am-2:30pm