Inside Account Manager

Consolidated Claims Group Charlotte , NC 28280

Posted 2 weeks ago

Consolidated Claims Group offers an innovative solution that revolutionizes the way insurance companies settle complex property and casualty claims. Our award-winning Customer Continuum leverages cutting edge technology, calculated processes and customer-focused team members to deliver uncommon results claims that adjusters can settle with confidence.

As the leading provider of specialty claims investigation services, CCG ensures that every adjuster experiences predictable service delivery on every claim. CCGs branded companies, HVACi and StrikeCheck, allow adjusters to breathe easy knowing all their complex claims will be handled timely and accurately. Headquartered in Uptown Charlotte, but with a nationwide presence, CCG is a fast-paced, dynamic and growing organization that is seeking bright, hard-working and honest candidates to join our team.

POSITION DESCRIPTION

The Inside Account Manager is the single-point-of-contact for the entire relationship between CCG and our clients. The primary focus of an Inside Account Manager is to grow business with CCG's existing customers and develop business opportunities with new customers. As the market-level expert, the Inside Account Manager markets CCGs services through education and training sessions on the intersection of two important and difficult topics: HVAC Systems and Property Insurance.

CCG's in-depth, company training program will prepare and excite you for the day-to-day operations of your role. All training is conducted in-house where you will get hands-on experience and learn all facets of our business. The ideal candidate has a natural ability to build relationships, is competitive, intrinsically motivated and works proactively to exceed goals.

MAJOR TASKS AND RESPONSIBILITIES

  • Develop strategies to grow existing accounts by evaluating customer use history
  • Generate and expand new business opportunities through inquiries/requests, emails, and follow-up
  • Identify customer needs and communicate/market CCGs solutions
  • Implement sales campaigns, close sales, and work to achieve quotas
  • Conduct presentations and provide service overviews online and in-person to property adjusters
  • Manage relationships and engage with new and existing clients to ensure satisfaction
  • Facilitate customer on-boarding
  • Work closely with the CCG Executive Team and Marketing Department on business development
  • Remain knowledgeable and up-to-date on changes on the insurance industry
  • Other duties as assigned

Requirements

The Inside Account Manager should possess the following qualifications and personal attributes:

  • Bachelors degree or equivalent experience
  • 2+ years of experience in a sales or sales support role and/or 3+ years in customer service, public speaking or training role.
  • Self-motivated, detail-oriented and ambitious
  • Excellent customer service, organization and written/verbal communication skills
  • Strong phone presence
  • Ability to thrive and adapt in a fast-paced environment
  • Must be able to pass a federal and criminal background check
  • Must be authorized to work in the United States and not require work authorization sponsorship by CCG for this position now or in the future

Benefits

  • Competitive compensation package
  • Matching 401k plan
  • 100% employer-paid health insurance
  • Paid vacation and holidays
  • Company sponsored events
  • Casual dress
  • Employee referral program
  • Opportunity to work with a fast growing company with endless opportunities
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Inside Account Manager

Consolidated Claims Group