Innovation Technology Infrastructure Intern

Description

Final Filing Date: Open until filled. Interested candidates are encouraged to apply as soon as possible as this recruitment may close at any time.

The City of Cupertino is recruiting for a temporary non-benefited part time Innovation Technology Infrastructure Intern (Intern III) under the Infrastructure Division in the Innovation Technology Department. This entry-level classification is responsible for assisting with the City's help desk support operations and aid with projects as assigned by the Innovation Technology Infrastructure Manager. The Intern will also support the team in updating user and technical documentation as well as provide guidelines for user training where appropriate.

ClassCharacteristics

This entry-level position is a part-time, temporary, non-benefited at-will position. Work hours not to exceed 995 hours per fiscal year.

SupervisionReceivedandExercised

ReceivesgeneraldirectionfromtheInnovationTechnologyInfrastructureManager.

Essential Duties

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to makereasonableaccommodationssothatqualifiedemployeescanperformtheessentialfunctionsofthejob.

AssistinmaintainingtheCity'snetworksystemsandoperations,includingrespondingtodailyIThelpdeskrequests; engage in proactive problem solving and repair of IT related systems.

Assistininstallation,modifying,upgrading,andmaintainingexistingapplicationssuchasbutnotlimitedtoWindows10/11 and Office 365 applications; support, perform research, and execute IT projects as assigned.

ProvideusersupportforsoftwareapplicationsandtechnicalexpertisetoallstaffregardingtheCity'scomputernetwork system; assist staff in computer applications.

Assistinconfiguring,maintaining,upgradingandinstallingcomputers,printersandperipheralequipmenttothenetwork; install, test and upgrade software; assist in troubleshooting and resolving technical problems.

Researchthepurchaseofcomputer-relatedequipmentandperipherals.

Establish and maintain open communication with City staff; coordinate activities and work collaboratively and positively in a professional manner.

Qualifications

Knowledgeof

TCP/IP network concepts relating but not limited to: design, installation, and maintenance of networks.

Understanding of network services such as DHCP, file sharing, and Active Directory.

Microsoft products such as Windows Client/Server, and Office.

Principles of good customer service.

Experience and Education

Applicants must be a recent college graduate or a student currently pursuing a degree from a college, university, or technical school with major course work in computer science, computer information systems, information technology, MIS, telecommunications, or related field. A 3.0 GPA or higher is desirable.

LicensesandCertificates

Possession of a valid Class C driver's license is required.

Physical Demands

Onacontinuousbasis:stand,sit,bend,squat,climb,kneel,twistandreach,andliftandcarryweightof30poundsorless.

Supplemental Information

Applicationand Selection Process

If you are interested in this opportunity, please submit your City of Cupertino employment application to Human Resources.This recruitment is open until filled and may close at any time. Interested candidates are encouraged to apply as soon as possible.

Applications must be filled out completely. Failure to complete the supplemental application will disqualify the applicant from the recruitment process. Failure to list work experience or stating "See Resume" in the work experience section of the application will be considered an incomplete application and subject to rejection.

Resumes may be attached separately. Electronic applications may be submitted online through the City's employment page at https://www.governmentjobs.com/careers/cupertino , or application materials may be submitted to: Human Resources, 10300 Torre Avenue, Cupertino, CA 95014. Late applications will not be accepted.

Applications will be screened according to the qualifications outlined in this job announcement. Applicants possessing the most desirable qualifications will be invited to continue in the selection process, which may include a written examination and/or panel interview.

Additional Information

The City of Cupertino is an equal opportunity employer and does not discriminate in employment on the basis of a person's race, religion, color, sex (including gender and pregnancy), sexual orientation (including heterosexuality, homosexuality, and bisexuality), national origin, ancestry, citizenship status, uniformed service member status, marital status, age, medical condition, genetic characteristics, and physical or mental disability. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Cupertino Human Resources upon submittal of application. Documentation of the need for accommodation must accompany the request.

The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.