Initial Claims Representative - Commercial Auto

Baldwin & Lyons, Inc. Carmel , IN 46033

Posted 5 months ago

Description: Initial Claims Unit (ICU) Adjuster Commercial Auto Liability

Reports to: Initial Claims Unit Manager

Location: Carmel, IN

About Protective Insurance

Protective Insurance specializes in marketing and underwriting insurance for the transportation industry. Backed by our successful history and financial strength, we offer diverse, innovative products in the property and casualty insurance market.

Position Overview

Protective Insurance is seeking a full-time ICU Adjuster for its Commercial Auto Liability Claims Department in Carmel, Ind. This position will effectively review new loss claims and determine appropriate action for resolution.

Primary Duties

  • Manage desk and case load of at least 65 75 claims in an efficient and professional manner while handling approximately 30 45 new incoming claims at one time

  • Investigate claims thoroughly, including coverage, liability and exposure

  • Evaluate exposures and maintain accurate and timely reserves on all files

  • Evaluate claims for resolution

  • Keep claim files documented and updated at all times

  • Ensure accuracy and timeliness of all payments


  • Bachelor's degree preferred

  • Multi-state commercial claims experience

  • Experience investigating and resolving third party property damage and bodily injury

  • Obtain and maintain all necessary adjuster licenses

  • Effective verbal and written communication skills

  • Strong analytical skills and attention to detail

  • Time management skills and demonstrated ability to manage multiple priorities with accuracy and efficiency

  • Ability to provide professional and friendly customer service

  • Proficient knowledge of Microsoft Office suite

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Initial Claims Representative - Commercial Auto

Baldwin & Lyons, Inc.