In-Home Designer

The Container Store Reston , VA 20190

Posted 1 week ago

Overview

Founded in 1978, The Container Store is the nation's original and leading retailer of storage and organization products, offering innovative and multifunctional solutions designed to simplify customers' lives, save space and, ultimately, save time. The Container Store has locations from coast to coast and a thriving online business.

What We Stand For What you do matters. Experience The Container Store's employee-first culture where you are appreciated, valued, and empowered to work together for a higher purpose. We create exceptional customer service experiences while fulfilling our customer's storage and organization needs. Living out our 7 Foundation Principles has landed us on FORTUNE magazine's list of 'Best Companies to Work for' year after year.

Responsibilities

The In-Home Designer is an expert in custom space design with a vast knowledge of all storage and organization solutions and products sold at The Container Store. The In-Home Designer manages the customer relationship development for The Container Store's in-home and store customers. This position manages projects from inquiry through installation to provide a seamless customer experience and achieve sales and other goals. The Design Consultant works with customers in their homes by appointment, as well as when scheduled in the store, as needed. This is a full-time hourly, non-exempt position.

  • Designs and sells The Container Store Custom Closets and elfa (custom closets), closet completion products and other storage and organization solutions to The Container Stores in-home customers

  • Design and sell complete, functional and aesthetically appealing solutions

  • Manage multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness and follow-up including consistent and concise communication to customers and others. Proficient and consistent use of company communication tools and emails are required

  • Collaborate, partner and communicate with Store Leadership, Store Employees and Customer Solutions Department (CSD) teams to manage projects from inquiry to installation, and achieve sales and other goals

  • Develop clientele through networking and referrals, as well as leads generated within the store

  • Plan and execute strategies for closing sales and meeting goals

  • Enthusiastically support all company initiatives and goals by modeling and coaching best practices with store employees

  • Adhere to The Container Store training, sales and follow-up best practices, processes and philosophies in all interactions

  • Actively lead and participate in the maintenance of the custom closets showroom

  • Provide consistent feedback and observations to Store Leadership, Custom Closets Market Manager, Area Director and Regional Director on sales, service and process areas of opportunity and celebration

  • Follow appropriate procedures for handling cash and other valuables securely

  • Maintain a safe working and shopping environment, utilize all available resources, ensure safety and security of employees, customers and property

  • Assists customers with personal confidential information related to the Company credit card and application process

  • Arrive promptly to all scheduled in-home appointments, store shifts and other required work assignments

  • Maintain discretion related to all confidential/sensitive company and customer information

  • Perform other requested tasks and duties

The Benefits of Working Here

Our benefits exemplify our commitment to an employee-first culture, ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include:

  • Competitive Pay

  • Medical/Dental/Vision Plans

  • Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 30% on Installation

  • Paid Time Off plus Holidays

  • 401(k) plan and discretionary match

  • Employee First Fund: providing grants to employees experiencing unforeseen emergencies

Qualifications

What You Bring To Us

  • 2-5 years outside sales experience preferred.

  • Knowledge and passion for following trends in the custom closets industry.

  • Strong computer skills: proficiency in Outlook, Word and knowledge of Excel.

  • You love to engage with people. You're the person who strikes up a conversation and makes a connection.

  • You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication.

  • People say you have a heart for service. You love to sell. For you, it's about learning what a customer truly needs and offering suggestions.

  • You are always learning! You are eager to learn how technology and selling work together to provide an exceptional customer experience.

  • You take pride in your work. It's your store!

  • You love checklists. You like to stay busy, balance priorities and utilize your organizational skills.

  • Maintains professional appearance and wears required dress code when representing The Container Store.

  • Reliable transportation for travel to customers' homes for scheduled appointments.

  • Must have valid automobile insurance, pass appropriate state car inspection and sign vehicle inspection form.

  • Must meet safety regulations including passing a Motor Vehicle Records report and a criminal background.

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the

Americans with Disabilities Act

Stores Physical Requirements

State Specific Notices


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In-Home Designer

The Container Store