Infusion Center Coordinator

Nemours is seeking an Infusion Center Coordinator to join our team in Orlando, FL!

The Infusion Center Coordinator (ICC) is an important liaison between the patient/family, provider, and other care team members. The ICC will work closely with Infusion Center Staff, Clinic Coordinators, Pharmacy, and Patient Financial Services to coordinate the infusion center appointments, follow up appointments, sedated procedure appointments, endocrine testing appointments, medication procurement, and authorizations.

Essential Functions:

• Deliver excellent customer service to the patients/families and other care providers. Focusing on family-centered care.

• Assist the patient/family with all aspects of infusion center appointments.

• Coordinate drug procurement with pharmacy.

• Facilitates patient's continuum of care and transition to the next level.

• Coordinate infusion center authorizations with patient financial services.

• Protocol preparation for endocrine testing.

• Collaborate with health insurance agencies to obtain authorizations according to the patient's insurance policy for any tests, therapies, ordered by the provider.

• Perform infusion center discharge follow up calls.

• Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee's manager or director.

Job Qualifications:

• High School Diploma required.

• Minimum 6 months of experience

• American Heart Association BLS certification within 90 days of start date and continue to maintain as required.

• Healthcare and Customer Service experience required.

• CNA certification strongly preferred.