Infrastructure Specialist

Introduction

IBM Zone is the one stop shop for IBMers and partners to build, show, and share solutions built on IBM technologies to facilitate opportunity progression and customer adoption. As a Specialist, you will be responsible for the day-to-day administration of Zone's global hybrid . You will collaborate closely with the automation and leads to ensure smooth, uninterrupted operations of IBM Cloud, AWS, Azure, and on-premises workloads in a scalable, secure, and performant capacity.

Your Role and Responsibilities

• Monitor and maintain the availability, performance, capacity, and continuity of Technology Zone services and our hybrid cloud infrastructure through proper response to incidents, events, and problems.

• Manage user onboarding and offboarding Technology Zone services and hybrid cloud infrastructure.

• Follow, design, configure, implement, and maintain system security strategies, policies, and procedures.

• Collaborate with Security Lead as needed to respond to vulnerabilities and incidents.

• Create runbooks for Support personnel to facilitate common support operations.

• Collaborate with Automation team and Cloud Leads to identify possible areas of improvement and automation.

• Perform regular audits to minimize orphaned workloads across public cloud infrastructure.

• Assist stakeholders as required to support complex pilots

Required Technical and Professional Expertise

• Experience with RedHat OpenShift.

• Familiarity with IBM Cloud, VMware, AWS, and Azure with demonstrable competency with three of the four.

• Familiarity with automation tooling, i.e., Terraform, Ansible, Chef, Powershell, Golang, etc.

• Self-starter and lifelong learner.

• Excellent verbal and written communication skills.

Preferred Technical and Professional Expertise

• Sense of urgency and good time management skills.

• Proven customer relationship and teaming skills.

• Familiarity with IBM BISO policies and supporting tooling.