Infrastructure Operations Manager - Service Center

At Sentry, we're more than just insurance- We can offer you more than just a job, we want you to enjoy a career with us, where you're in the driver's seat of your career path with access to resources to help you succeed personally and professionally.

What You'll Receive

You can enjoy a complete benefits package, including generous paid time off, 8% 401(k) match, matching charitable gift program, bonus plan based on company performance, meal stipends, associate discounts, and volunteer time off.

About Sentry

Our background: We're one of the largest and most financially secure mutual insurance groups in the nation. More than 4,000 strong, our associates bring together diverse backgrounds, experiences, and skill sets to make Sentry who we are. We're No. 658 on the Fortune 1000 list and named one of America's Best Midsize Employers by Forbes. We're in the business of helping others, and that includes the communities where we live and work. Our annual United Way campaign has raised more than $1 million for the past seven years.

Our Stevens Point campus offers a full-service fitness center, swimming pool, basketball and racquetball courts, auto center, credit union, on-site Aspirus clinic, restaurants, boutique hotel, and the award-winning SentryWorld golf course.

Sentry is currently seeking an Infrastructure Operations Manager to lead our Service Center team! The Service Center primarily handles the acquisition, assembly, delivery, and troubleshooting of equipment for all associates and the installation of software based on requests. The Service Center Manager assists with coordinating the daily activities of the team, leads technical staff, and handles customer relations. The manager ensures issues are resolved in a timely manner while providing excellent customer service. A significant focus of this role is ensuring exceptional customer interactions and maintaining efficient services to support internal stakeholders.

What You'll Do

You're a valuable contributor. As an associate at Sentry, we believe in your skills and knowledge. Your input and participation matters. You'll have the opportunity to:

• Innovate: Through our agile development process, you'll have the opportunity to apply your creativity and innovation to drive new solutions.

• Learn: Sentry provides several resources for furthering your career and continuing your personal development, including Sentry University, LinkedIn Learning, and developer-led educational sessions and communities.

• Grow: Sentry provides many opportunities to grow in your career. Through meaningful, ongoing conversations around growth and development, we encourage all associates to take ownership in their career path.

• Contribute:

• Oversee a team of technicians providing guidance, mentorship, and support - ensuring that team members have the resources they need to succeed.

• Lead and mentor a team of technicians fostering a culture of collaboration, innovation, and excellence.

• Manage all procedures related to the identification, prioritization, and resolution of end user requests, including the monitoring, tracking, and coordination of support functions.

• Develop and implement user support strategies ensuring the team delivers high-quality, timely support to internal customers while leveraging customer service metrics to assess effectiveness.

• Identify opportunities for automation and self-service including repetitive tasks, manual processes, and workflow optimizations and work with other Workplace Technology teams as necessary to implement.

• Oversee the planning, execution, and delivery of projects, ensuring they are completed within scope, budget, and timeline constraints and are aligned with project vision.

• Allocate resources effectively, considering skills, workload, and priorities.

• Conduct human resource staff administration duties such as hiring/onboarding, providing timely feedback, completing formal performance and compensations reviews, etc.

• What it Takes:

• Bachelor's degree or equivalent experience.

• Minimum 5 years of relevant work experience.

• Previous management experience preferred.

• Demonstrated commitment to providing excellent customer service and enhancing the employee experience.

• Strong leadership and problem-solving skills.

• Successful track record of solution delivery and experience with project management practices.

• Ability to communicate, both written and presentation, to appropriate audiences.

If you have experience or knowledge in the skills listed above, we want you to consider joining the Sentry team!

How You'll Apply

We'd love for you to join us. Please complete your online application and upload your resume on our Careers site. If you have applied with us before, you only need to provide your email address and password. If this is your first time applying with Sentry, please create an account.

If you have specific questions regarding the position, application process, or are interested in learning more about Sentry, please reach out to Katelynne Rivera, Talent Acquisition Specialist.

Get ready to own your future at Sentry. Your opportunity awaits.

Talent Acquisition Specialist

Thank you for your interest in Sentry!

Katelynne Rivera

Katelynne.Rivera@Sentry.com

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.