Infrastructure & Operations Director - #20058260

Department Of Administrative Services, State Of Ohio Columbus , OH 43216

Posted 3 months ago

Division of Administration - IT

The Commerce IT Infrastructure and Operations (I&O) Director is responsible for the effective and efficient delivery of all third-party and internally managed IT infrastructure used to support business process and services across the Department of Commerce. This is achieved through the effective delivery of IT services through the management and orchestration of people, products, providers and processes.

The I&O Director manages changes to the I&O team, as well as IT's operating model. Guides and support his / her staff to develop the attributes and characteristics required to deliver great customer service and meet the business requirements and associated outcomes. Helps their team to identify and develop the necessary skills and competencies to embrace a stronger service culture, while simultaneously assisting the CIO with determining the best approach to exploit the emerging technologies.

The I&O Director must develop a strong partnership with the agencies within Commerce to gain a real understanding of how the business organization works and what are their drivers and issues. Working in conjunction with the CIO, translates these business needs into a clear roadmap to manage the transactional day-to-day relationship and the strategic demands.

This individual will have solid technical infrastructure experience, strong project management acumen and good vendor management skills, in addition to a superior, service-oriented approach to infrastructure operations. This individual is responsible for operational and service management processes to ensure that quality, efficiency and agility goals are achieved. As a member of the IT senior leadership team, the role contributes to the development and execution of the enterprise wide IT strategy. It also assists to ensure its alignment with the enterprise's business strategy and the delivery of capabilities required to achieve business success.

Primary Responsibilities

  • Executes the mission and vision of the Commerce IT organization to foster a business-oriented culture and mindset driven by continual service improvement techniques.

  • Recommends the I&O service strategy and technical roadmap and ensures its integration with the overall IT and enterprise strategic plans.

  • Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources and budget.

  • Acts as a trusted advisor and builds and maintains relationships with other IT leaders and business executives to develop a clear understanding of business needs. Ensures cost-effective delivery of IT services to meet those needs and is able to respond with the agility required to address changing business priorities.

  • Provides input into the I&O value map by linking targeted business outcomes with the future-state business capabilities required to achieve them, correlated with the I&O initiatives that will deliver them.

  • Defines, develops and manages a comprehensive and integrated ITSM landscape, based on best-practice processes, disciplines and related toolsets.

  • Operates a formal governance mechanism to ensure that services can continue to be delivered in line with the agreed-on business outcomes.

  • Leverages influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in the achievement of business goals.

  • Participates in the assessment of external and internal technology capabilities required to achieve desired competitive positioning.

  • Maintains currency on new technologies and platforms providing insight on what emerging technologies should be assimilated, integrated and introduced in I&O. This will ensure that IT capabilities respond to the needs of the enterprise's business strategy.

  • Champions I&O involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities.

  • Provides input into the strategic direction and oversight for the design, development, operation and support of IT systems that fulfill the needs of the business, including the full life cycle of technical architecture, infrastructure engineering, infrastructure operations and IT service support.

  • Assists the CIO in providing oversight for strategic vendor and partner relationship management.

  • Works with the CIO, HR, and the IT leadership team to develop an I&O talent strategy that aligns with the current and future business and IT strategy. Continually looks for innovative solutions to the recruitment, development and retention of the I&O workforce.

  • Forecasts future skill and competency needs to acquire and develop an IT workforce. Requires an appropriate mix of business knowledge, technical skills and competencies that balance between growing the agility required to achieve digital business objectives and ensuring that the core IT functions are reliable, stable and efficient.

  • Manages the growing maturity of the organization by recommending revisions to the operating model as IT continues to move to a service centric model.

  • Assists in driving the adoption and commitment to continual service improvement.

  • Adopt new techniques and practices, such as Agile and Lean, to complement the change in focus as the organization's maturity develops.

  • Recommends enterprise technology standards, governance processes and performance metrics to ensure that I&O delivers value to the enterprise.

Preferred Qualifications Education: bachelor's degree in computer science, information systems, business administration or related field Experience

  • Seven or more years of experience in IT and business/industry

  • Three years in Infrastructure & Operations

  • Three to five years of supervisory responsibilities

  • Preferably three or more years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts

  • Preferably proven experience or demonstrated capability in leading IT transformational initiatives in complex and dynamic environments

Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C , Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts; additional 7 1/2 years (90 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting.; 2 years exp. in performing project management functions as defined in series purpose.

  • Or 9 1/2 years (114 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 2 years exp. in performing project management functions as defined in series purpose.

  • Or 12 mos. exp. as Information Technology Manager 1, 64132.

  • Or equivalent of Minimum Class Qualifications For Employment noted above.

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Infrastructure & Operations Director - #20058260

Department Of Administrative Services, State Of Ohio