Infrastructure Engineer/Senior Infrastructure Engineer

When extending an offer, Colgate University considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations.

Benefits

Current Benefits

Colgate University is proud to offer in-depth, competitive benefits that support the health and wellbeing of our employees and their family. The majority of benefits are effective on the date of hire.

We pride ourselves on the scope and quality of the benefits offered to our employees. We invite candidates to visit our Benefits page to learn more about our generous benefits package, which includes but is not limited to:

Health and Wellness:

Comprehensive medical, dental, vision, behavioral health benefits, disability and life insurance, 403 B Retirement with employer core and matching contributions.

Paid Time Off:

Vacation time (varies based on position classification), sick time, 13.5 holidays including a Winter Recess between Christmas and New Year's and 3 floating holidays.

Paid Family Leave:

After six months of employment, employees become eligible for up to 12 weeks of paid time off up to 67% of salary to a state maximum for bonding with a newborn, adopted or foster child, caring for a family member with a serious health condition or to help after a family member has been deployed to active military duty abroad.

Continuing Education and Professional Development:

Employees and their spouse/domestic partner may take up to 2 courses per semester at Colgate, tuition free with a $20 per course registration fee.

Funding for work related courses to obtain an undergraduate or graduate degree related to your current position.

After 7 years of service in an eligible position an employee's eligible children may be awarded up to half of Colgate's tuition to attend an accredited college, university or trade school of their choice.

Along with a generous benefits package, additional perks unique to Colgate University include but are not limited to free on campus parking, free gym membership with discounts for family members, reduced Seven Oaks Golf Course memberships, University Bookstore discount, free library access, 3 free tickets for any regular season athletic home event, access to Colgate owned Bewkes Center and Glendening Boathouse, free access to all cultural events.

Department Statement

Colgate Information Technology Services (ITS) is a dynamic organization that serves the diverse technology needs of the University community. ITS prides itself on exceptional customer service and building creative solutions to meet the unique needs of our liberal arts campus. ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate's Third Century Plan.

The Infrastructure Engineer is a member of the Enterprise Infrastructure Services team within Information Technology Services. This position plays a key role in maintaining, and improving the campus infrastructure and its many future transformative projects and initiatives across campus including the construction of the Middle Campus, Lower Campus, and future Athletics facilities.

This position will serve as part of a collaborative cross-functional team that will help lead efforts in providing reliable and resilient network infrastructure services for use across the entire Colgate community.

Accountabilities

This position supports the Colgate mission by providing a reliable and robust network and hardware infrastructure that supports the academic and administrative areas of the university. This position is responsible for installing, configuring and maintaining the physical network, connections and servers used at Colgate University.

Specific Accountabilities include but are not limited to:

• Implement, maintain and improve infrastructure systems and services by regularly monitoring to prevent problems and assess the need for improvements.

• Actively research current and emerging networking technologies to better understand and apply network engineering best practices and procedures.

• Ensure security, uptime, efficiency and functionality of Colgate's wired and wireless network infrastructure, DHCP and DNS services, network authentication service (Clearpass), storage, remote sites, hardware and software based firewalls, Voice-over-IP (VoIP) systems, virtual machine environment (VMware), and cloud infrastructure through regular maintenance and improvements.

• Maintain knowledge of security standards and requirements. Understand and apply appropriate security and privacy concepts and methods, and assist with security incident response.

• Proactively identify, analyze, diagnose, document, and resolve all technical issues and requests in a ticketing system.

• Works cooperatively with colleagues, partners, and customers.

• Maintain general awareness of advances and current trends in technology. Research issues and resolutions to technical problems. Acquire and maintain technical knowledge through reading, self-paced training, computer-based training, or video-based training, courses, seminars, and other methods as necessary.

• Occasionally manage technical assignments, and maintain key relationships with student workers and/or interns and provide training and leadership to them as necessary.

• Maintain and track inventory of systems, equipment, and services

• Perform other related duties and projects as assigned to assist the department in achieving and maintaining its mission.

On-Call Responsibilities: The Infrastructure Engineer will participate in the after-hours ITS on-call rotation to respond to issues outside of normal business hours.

Technical Competencies

Name Network Administration Description

Demonstrated skills sufficient to manage day to day maintenance of network and systems and knowledgeable of network industry standards. Demonstrated ability to apply the network and system administration field's concepts, practices, and procedures. Demonstrated knowledge of multiple areas of network and system administration including networking protocols, data center, operating systems, hardware, routing, switching, wired, wireless, and voice technologies. Ability to troubleshoot and evaluate performance issues within assigned service areas.

Name Server Administration Description

Demonstrated skills sufficient to manage day to day maintenance of physical servers and virtual servers. Demonstrated knowledge of Microsoft and Linux operating systems. Demonstrated ability to install, configure, and backup servers. Demonstrated experience with cloud infrastructure as a service. Ability to troubleshoot and evaluate performance issues with assigned service areas.

Name Project Management Description

Demonstrated ability to successfully lead small projects and participate in large projects by creating project plans, develop requirements, and coordinate across teams. Demonstrated ability to navigate and consistently add value in a matrixed organization. Consistently meets deadlines and is collaborative with the team.

Name Customer Service Description

Displays empathy and patience with users of all levels of sophistication. Able to successfully support most users on campus with common issues. Demonstrated ability to diffuse the most challenging situations, remain calm and focused. Demonstrated ability to assess user sophistication and communicate (oral and written) with customers in an appropriate level of detail. Always conveys confidence to the user in ITS ability to solve issues.

Behavioral Competencies

Name Personal Accountability for Results Description

Takes responsibility for decisions, performance, and outcomes; behaves in a responsible manner with a positive attitude; shows self-awareness and openness to feedback.

Name Effective Communication Description

Demonstrates effective written and oral communication skills; shares information and seeks input from others; adapts communication to diverse audiences; protects private and confidential information.

Name Problem Solving and Decision Making Description

Analyzes and prioritizes situations to identify and solve problems; generates solutions to improve efficiency and quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, and timely decisions.

Name Change Management Description

Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long-term direction of the university and can relate this to departmental area; adapts to new methodologies; identifies and acts on areas where change is appropriate.

Name Leadership and Teamwork Description

Applies skills and knowledge to provide a climate to achieve departmental and organizational success; balances individual and department goals; helps others perform at their best; builds productive relationships to enhance individual and organizational effectiveness; treats others with respect; resolves conflicts among team members.

Name Creativity and Innovation Description

Generates, explores, encourages, and implements innovative ways of creating strategic value for the university, division, department, and individual level; critically assesses the effectiveness of new initiatives.

Name Diversity and Inclusion Description

Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; earns the trust and respect of others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity within our community.

Name Sustainability Description

Understands the impact of decision making and personal behavior in achieving the university's commitment to a sustainable and carbon-neutral campus; supports and advances the university's sustainability initiatives; influences others to use sustainable practices.

Requirements

Professional Experience/ Qualifications

• Demonstrated knowledge of DHCP, DNS, firewalls, VPNs, and troubleshooting wired and wireless network issues.

• Experience working with and knowledge of operating an enterprise level network using at least one major equipment manufacturer.

• Experience working with and knowledge of server virtualization (VMWare) and configuration of servers including Active Directory, web servers, database servers, and email.

• Experience scripting relating to managing network infrastructure or servers.

• Strong communication skills with the ability to communicate with people of all skill levels

• Ability to work both independently and within a team. Willing to collaborate, share ideas openly and learn.

• Demonstrated understanding of, sensitivity to, and respect for working in a highly collaborative environment with diverse populations.

Preferred Qualifications

• Knowledge of copper and fiber cabling, TCP/IP, routing, BGP, Palo Alto firewalls, and cloud networking infrastructure.

• Experience with Aruba wired and/or wireless networks.

• Experience in higher education environments is preferred.

Education

Bachelor's Degree in Information Technology or a related degree preferred, or equivalent additional professional experience in essential duties and responsibilities.

Certifications

Must have a valid driver's license in accordance with the University's MVR policy.

Physical Requirements

• Must be able to stand for long periods of time and to lift and carry up to a maximum of 50 pounds.

• Must be able to go on a ladder to service wireless access points.

• Responsible for following all procedures to conduct work activities in a safe manner as outlined by University policies and/or the supervisor. Responsible for immediately reporting any unsafe conditions to the supervisor and/or Environmental Health and Safety.

Other Information

This is a full-time, 12-month position which is normally scheduled Monday through Friday concurrent with the business hours of the Services and Shared Infrastructure office with appropriate adjustments to the normal schedule to accommodate evening, overnight, weekend and holiday work as required for service maintenance and upgrades. This position is required to participate in an on-call rotation to handle or facilitate off-hour critical problems. The position will support working from home arrangements from time-to-time.

Diversity Statement Requirement:

Colgate has a diverse student, faculty, staff, and alumni population representing a variety of races, gender identities, social economic status, sexual orientations, languages, national origins, etc. Our Diversity, Equity & Inclusion Plan presents a framework for continuing the creation of an inclusive campus and engaging the Colgate community in this effort in the years ahead.

Please describe how you would connect and work with a diverse community. The statement can be any length (e.g. paragraph or page). You can upload the statement under the Diversity Statement document heading. For information on how to write a diversity statement, see our Guidance on Crafting Diversity Statements.