Infrastructure Engineer - Windows Client & Sccm

Whole Foods Austin , TX 78719

Posted 2 weeks ago

Whole Foods Market is seeking an Infrastructure Engineer to join our Technical Architecture team responsible for designing and distributing new technology solutions across the retail footprint. This mid-level retail engineering role is responsible for the development and management of our retail infrastructure. Day-to-day activities include engineering solutions within the customer facing technologies group as well as creating, managing and updating retail hardware images. The ideal candidate must live and breathe collaboration, cooperation and communication as this role will work closely with other technology teams, vendors and business partners to build win-win relationships.

Job Description

  • Build automated tools to perform maintenance tasks to install, configure, tests, patch and upgrade MS Server 2012, MS Windows 10 and MS Windows 7 embedded systems

  • Build DevOps pipelines or runbooks to automate repetitive tasks

  • Work with development to automate, build and test point of sale (POS) software releases for deployment via SCCM to ensure smooth code rollouts

  • Investigate feasibility of new solutions for architecture compatibility within the existing store infrastructure environments

  • Configure, implement, monitor and maintain development, test and QA environments

  • Provide business- and after-hours Tier 3 support of retail infrastructure environment on a rotation basis

  • Troubleshoot system malfunctions and/or other unsatisfactory occurrences, and provide analysis and recommendations for resolution and prevention

  • Monitor and analyze system performance and provide recommendations for improvement, including system tuning and hardware integration

  • Provide input into system design and capacity planning

  • Provide documentation and training to Tier 2 store support teams

  • Build security, support and testing policies and procedures for the retail environment

  • Participate in external vendor management issues


  • 3 years of experience with SCCM, Windows 10 and PowerShell

  • 1 year of experience in Azure DevOps, AWS CodeCommit, CodeDeploy or CodePipeline, Chef, etc.

  • 1 year of experience with MS Active Directory for system configuration and security policy enforcement

  • Experience implementing and supporting Windows clients, preferably in a retail environment

  • Experience with system hardware architecture and implementation

  • Experience migrating on prem solutions to the cloud (AWS)

  • Strong interdisciplinary problem-solving skills, demonstrated by frequent and successful application of technical standards, theories, concepts and techniques

  • Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL and TCP/IP protocols and application

  • Experience providing remote support and troubleshooting

  • Experience in SCCM deployment model or knowledge of point of sale (POS) related software a plus

  • 4-year degree in Computer Science preferred

  • PCI or SOX compliance experience helpful

  • Android and Splunk experience beneficial

  • Some travel will be required (up to 5-10% annually)

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

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Infrastructure Engineer - Windows Client & Sccm

Whole Foods