Infrastructure Engineer

Job Position: Infrastructure Engineer

Reports to: Infrastructure Manager

Department: Information Technology

Classification: Exempt (Not Overtime Eligible)

PCI Group is the leading provider of mission critical communications for businesses where security of customer-centric data is paramount, precision and accuracy are crucial, and compliance is a must. We have embarked on a Digital Transformation effort as it continues its focus on expanding its offerings in the marketplace. PCI Group is a 24x7, fast-paced company experiencing rapid growth and was recently received the distinction of the 50 fastest growing companies in Charlotte and the INC. Fortune 5000.

Job Summary

A detail-oriented, analytical troubleshooter with a minimum of 10 years of professional experience in similar positions within a Microsoft on-premise and cloud architecture. The Infrastructure Engineer will be responsible for PCI's Infrastructure & Network needs as well as being responsible for implementing and managing all Infrastructure and Security services within our onsite NOC. As a lead in our Infrastructure and Security teams you will design, build, lead teams, and maintain critical solutions and technologies through inception, design, implementation, and launch, working closely with peers in Software Engineering, Security, Compliance, Service Desk, and key business leaders across the Organization.

Primary Responsibilities and Essential Functions

• Deploying, maintaining, monitoring, and supporting Nutanix AHV & VMware virtualization platforms in a highly secure, Nutanix, Cisco, Fortinet, environment

• Leads projects & teams, troubleshooting & resolving complex technical issues as a technical hands-on Engineer

• Participates in cross-functional projects, planning and architecture discussions and decisions as infrastructure & security subject matter expert & project/team leader

• Documentation of policies, processes, procedures, and all key Infrastructure

• Lifecycle management and capacity planning for virtualization platforms

• Respond to automated notifications of problem events and resolution of those issues

• Managing and configuring servers, firewalls, networks

• Building, maintaining, and testing a Disaster Recovery (DR) Infrastructure

• Security, monitor and mitigate the latest threats and discuss the organization's security posture in detail with customers, partners, and relevant third parties

• Participates in and supports PCI's yearly Security Audits and Certification process working hand in hand with the Security Team as the hands on expert and security project resource

• Keep current on new technologies and training

• Participate in 24x7 on-call support rotation

Requirements

• 8+ years of Infrastructure and Network experience, 4-6 at a senior level

• 4+ years Nutanix AHV administration/engineering experience in an enterprise environment, required

• 4+ years Fortinet Firewalls experience in a medium to large enterprise environment, required

• Expert level proficiency with Nutanix & AHV, required

• Team leadership skills leading both projects, and teams/people

• Must be a customer service oriented highly productive individual who can work alone and in group settings with internal customers, business managers, consultants and other IT staff

• Proficiency with VMware software suite (ESXi, vCenter, vRA, vRO, vROps, vRLI, SRM, etc.)

• Excellent analytical, problem-solving skills, oral, and written communication skills

• Excellent organizational, team, project management skills

• Experience managing and configuring servers, firewalls, networks, security software, etc.

• M365/O365, Microsoft Azure, Microsoft Core Architecture, SQL, Operating Systems, MDM, plus a special focus on Microsoft Security across the board

• Working experience in managing a medium-sized infrastructure with +400 endpoints and +200 VM on premises or cloud, 50+ Databases and real-time systems in a multi-tenant environment

• Ability to work under pressure, reprioritize, and adjust to rapid changes in direction and deadlines while balancing multiple high priority projects with minimal supervision

• Ensure efficient maintenance of corporate LANs, WANs, and wireless networks including routers, switches, VoIP, power systems, firewalls, and other hardware.

• Experience with other security technologies, such as IDS/IPS, SIEM, and endpoint security.

• Experience building a Disaster Recovery (DR) Infrastructure

• Database and VM High Availability: SQL Always-On DB cluster, load balancers - design, clustering implementation, maintenance

• LAN/WAN, WIFI, Firewalls, Fortinet, and Cisco

• Disaster Recovery Technology: Microsoft Recovery Services, SQL backup/restore, RTO, RPO, Veeam, Object First, or other similar services

• Must have knowledge of ACLs, EtherChannels, IPSEC, QoS, spanning tree, VLANs, VPVTP, CIDR, VOIP, and NAT.

• Working knowledge of various security platforms such as QRadar, AlienVault, Darktrace, etc.

• Understanding of the NIST Framework in a working environment

• Top-level understanding of network segmentation - VLAN, user isolation, DMZ, RBAC, etc.

• One networking certification, CCNP Cisco Certified Network Professional

• Domain/AD: Active Directory, DNS, AZURE AD

• Operating System: Windows 10/11, Windows Server 2016, 2019, 2022

• SQL Server 2014, 2016, 2019, 2022

Preferred

• Highly Preferred: Certified Information Systems Security Professional (CISSP)

• Experience with Kubernetes and Docker

• Public cloud experience (GCP, AWS, Azure, etc.)

• Data Encryption at rest and in motion, FIPS-Level 3, Thales HSM

• Microsoft Azure: expertise, design, implementation, security, licensing is a plus

• Bachelor's degree or equivalent in computer science, information technology or business information systems

Physical Demands

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit for long periods of time; frequent hearing and talking required. Extensive keyboarding. May be required to lift up to 40 lbs.

Note: PCI Group retains the discretion to add to or change the duties of this position at any time.