Infrastructure Engineer

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At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

Job Description:

The Infrastructure Engineer will be responsible for the end-to-end technical support of all network platforms. This position plays an integral role in leveraging monitoring platforms to increase network stability and to ensure a high level of network availability. This role will be expected to collaborate with application and infrastructure teams in order to provide the highest level of support for the business and the Amex Network Operation Center.

Job Responsibilities:

• Provide hands on technical support, analysis, and issue resolution for network infrastructure and network services.

• Optimize network performance via analyzing, tuning, and monitoring. Evaluate existing network performance to identify deficiencies and make performance recommendations.

• Evaluate and develop new network monitoring capabilities.

• Provide network support for complex issues related to applications, servers, databases, storage and/or any other technical service.

Qualifications:

• 4 plus years of experience in supporting large scale corporate/datacenter networks.

• Strong knowledge in routing protocols such as OSPF, and BGP.

• Strong knowledge in switching technologies like spanning tree, port channels, and virtual port channels.

• Good understanding of protocols like TCP, UDP, and IP.

• Experience with Cisco and Arista routing and switching platforms.

• Good understanding of security infrastructure like Firewalls, IPSEC/SSL VPNs

• Must be willing to learn new technologies while being able to adapt to a fast pace service driven environment.

Education Requirement:

Bachelor's Degree or equivalent experience in the field of networking.

Preferred Additional Skills:

• Skills in Public Cloud Offerings such as AWS, GCP, and Azure

• Experience with supporting network services such as DNS and NTP.

• Experience with network monitoring tools such as CA Spectrum, Performance Center, and Splunk.

• Experience with F5 load balancers and Aruba Wireless networks

• Experience with Versa / Viptela SDWAN

• Knowledge of programming languages such as Python is a plus

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid or onsite arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite or in a hybrid model (combination of in-office and virtual days).

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