Req ID: 48642
At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.
NTT DATA Services currently seeks a Infrastructure Delivery Manager to join our team in New York, New York (US-NY), United States (US).
Manage Field Service and Deskside Support services. Managing the relationship between the dispatch vendors and the client is paramount to our success.
Ensure delivery of Infrastructre services aligns to contractural committments.
Manage the baseline services and new development for a team of 10 15 resources across a broad spectrum of technology - This includes:
Service Desk (understands ITIL framework and manages to ITIL standards)
Linux and Windows environments
VM Services (virtualization technologies)
Active Directory, File Services
Job Level Specific Duties
Provides support and leadership to the team responsible for developing and implementing cloud and traditional infrastructure solutions.
Reviews cost and time estimates for the implementation and development of projects.
Approves project plans, user acceptance test plans and communication plans for knowledge transfer to end-user.
Monitors and provides direction to team members.
Serves as the subject matter expert and consulting resource.
Must have 8+ years:
Infrastructure systems, network, and ITIL process design and implementation
Strong analytical and problem-solving skills
Client and client expectation management
Strong interpersonal, verbal and written communication skills
Strong Process and Workflow knowledge
Good decision-making skills
Advanced knowledge of ITIL, project management and cloud and traditional infrastructure solutions delivery. Advanced analytical /problem-solving skills.
Advanced ability to identify and evaluate existing and potential IT and business challenges.
Exceptional influencing and communication skills. Exceptional ability to translate between non-technical business users and technical IT resources.
Advanced client service attitude and leadership capabilities.
Exceptional organizational and time management skills.
Advanced budgeting, business financial and P&L skills.
Strong ability to develop operational and strategic plans.
Ability to lead and coach a matrixed and cross-functional team.
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.
NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
NTT Data Corporation