Infrastructure Delivery Manager

NTT Data Corporation New York , NY 10007

Posted 11 months ago

Req ID: 48642

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Infrastructure Delivery Manager to join our team in New York, New York (US-NY), United States (US).

Position Function.

  • Manage Field Service and Deskside Support services. Managing the relationship between the dispatch vendors and the client is paramount to our success.

  • Ensure delivery of Infrastructre services aligns to contractural committments.

  • Manage the baseline services and new development for a team of 10 15 resources across a broad spectrum of technology - This includes:

  • Service Desk (understands ITIL framework and manages to ITIL standards)

  • AIX Platforms

  • Networking

  • Linux and Windows environments

  • VM Services (virtualization technologies)

  • Active Directory, File Services

  • Disaster Recovery

Job Level Specific Duties

  • Provides support and leadership to the team responsible for developing and implementing cloud and traditional infrastructure solutions.

  • Reviews cost and time estimates for the implementation and development of projects.

  • Approves project plans, user acceptance test plans and communication plans for knowledge transfer to end-user.

  • Monitors and provides direction to team members.

  • Serves as the subject matter expert and consulting resource.

Must have 8+ years:

  • Infrastructure systems, network, and ITIL process design and implementation

  • Project management

  • Strong analytical and problem-solving skills

  • Client and client expectation management

  • Strong interpersonal, verbal and written communication skills

  • Strong Process and Workflow knowledge

  • Good decision-making skills


  • Advanced knowledge of ITIL, project management and cloud and traditional infrastructure solutions delivery. Advanced analytical /problem-solving skills.

  • Advanced ability to identify and evaluate existing and potential IT and business challenges.

  • Exceptional influencing and communication skills. Exceptional ability to translate between non-technical business users and technical IT resources.

  • Advanced client service attitude and leadership capabilities.

  • Exceptional organizational and time management skills.

  • Advanced budgeting, business financial and P&L skills.

  • Strong ability to develop operational and strategic plans.

  • Ability to lead and coach a matrixed and cross-functional team.

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Major Incident Manager (Senior Group Manager Infrastructure Operations)

The Bank Of New York Mellon

Posted 2 days ago

VIEW JOBS 2/26/2020 12:00:00 AM 2020-05-26T00:00 The Bank of New York Mellon is a provider of investment services and investment management and we are a world-renowned leader in each. When combined, the power of our extensive capabilities can help drive your success in markets around the world. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation. As a global investments company, BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments, and safeguards nearly one-fifth of the world's financial assets. BNY Mellon Technology's mission is to provide our business partners with technology based solutions that enhance their ability to be successful through world-class software solutions maintained on a stable and secure infrastructure, and to provide our employees with the tools and means to enhance their professional qualifications and careers. Our Team TECHNOLOGY SERVICES GROUP (TSG) is the central infrastructure services group with a proven track record of innovating to help BNY Mellon and its customers have the most reliable, nimble, and cost-effective solutions in the financial services market place. As part of TSG, our Production Services team is dedicated to ensuring that our technology environments are best in class. Our Production Services team runs the systems that keep BNY Mellon running. Their mission is to deliver a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment. Our team members use their technical skills and business knowledge to bring forth solutions that will take our company into the future. If you are a collaborative continual learner with a global mindset and a desire to contribute to our company's top priorities, this is the place for you. The Role The Duty Manager Lead (and assigned team based on respective shift) will provide indirect management, oversight, and direct services for 27 Operational teams supporting our global infrastructure in the areas of Operations, Storage, Database and Information Security to ensure operational stability. Each Operational team monitors all significant incident, problem or change activities. The team managers and service owners within the Operational teams and Duty Management team each have a dotted line reporting structure into each other across the BNY Mellon Global Corporation. There are four phases of responsibility for the Duty Manager. The Incident phase is where the Duty Manager monitors all events facilitated by the major incident management team takes place. The Duty Manager will provide guidance on escalation, priority and if necessary, prioritization of multiple incidents and will engage the group or service owner as necessary. Within the Change Management phase, the Duty Manager will monitor all changes that have been marked significant and confirm they are progressing as expected and completed efficiently. For Emergency Changes, the Duty Manager will participate in the decisions to move forward or delay action. And finally Problem Management, the Duty Manager will provide recommendations for the process to mitigate any future risks Key Responsibilities: * Responsible for the daily processes executed by each of the Operational production support organizations. * Act as primary point of contact for all incident escalations, across TSG and key business operations areas. * Monitor P1/P2 incidents for engagement, impact assessment, progress and escalation. * Monitor scheduled changes to ensure unexpected developments are properly addressed, high risk change status is updated in a timely fashion and change/incident correlation is performed. * Lead operations status calls at beginning and end of day. * Provide decisions with subject matter expert input across all disciplines. Sr.Group Manager, Infrastructure Operations->> Manages multiple teams and oversees complex infrastructure projects, often global in scope. Oversees the requirements, planning, organizing, and implementation of enterprise-wide technology infrastructure. Develops, maintains, and implements the procedures and the execution covering all configuration issues in a full software lifecycle.Develops and implements strategic processes for implementation and maintenance activities for computer system software and configurations. Contributes to developing strategy for implementing and integrating middleware software in a multi-tiered, multi-platform environment, dealing with development projects that have a broad impact across the organization. Provides senior-level consulting in identifying and solving highly-critical middleware issues and serves as a senior-level resource on middleware issues related to policies and standards that impact middleware specialist and application support staffs across the corporation. Implements projects consistent with long-term IT plans. Assists with the coordination of activities with other IT unit heads. Establishes and ensures compliance with policies and procedures for activities within Infrastructure Operations. Evaluates current methods and strategies, and implements changes and improvements. Reports results to the Sr. Group Manager.Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Manages multiple infrastructure operations teams. Contributes to the achievement of multiple teams' objectives. Qualifications Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree preferred 10+ years of experience in infrastructure operations required with related supervisory, management and administrative experience, experience in the securities or financial services industry is a plus. * Technical expertise in one or more of the following infrastructure disciplines is required: Windows, UNIX, Network, Middleware, etc. * Accreditation in ITIL Foundations and/or Kepner Trego Problem Management (or comparable). * Technical incident management (including crisis management) experience including driving large scale priority escalations. * Ability to discern and react to incidents with a sense of urgency and ability to manage time sensitive situations. * Exceptional communication skills, both written and verbal, with a strong professional presence and ability to assimilate technical information and then communicate to key Senior Managers in a non-technical manner. * Advanced decision making and conflict resolution skills. * Strong collaboration skills in a team environment. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United States-New York-New York Internal Jobcode: 45329 Job: Information Technology Organization: Technology Production Services-HR17024 Requisition Number: 1916919 The Bank Of New York Mellon New York NY

Infrastructure Delivery Manager

NTT Data Corporation