Infrastructure And Platform Tier 2 Technical Team Lead

Secure our Nation, Ignite your Future

Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.

ManTech is seeking a motivated, career and customer-oriented individual to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech. You are the right candidate for this job if you like working in a fast-paced, dynamic environment and have a passionate commitment to national security and securing the homeland.

We are looking for an Infrastructure and Platform Tier 2 Technical Team Lead. This individual will oversee all Tier 2 operations for network infrastructure, platform, cloud, system, application, and cybersecurity services for a federal customer.

Responsibilities include:

• Lead, train, and mentor a team of Tier 2 operators

• Ensure effective analysis, technical expertise, and troubleshooting beyond those available at Tier 1 as required for incident response, resolution, and recovery related to network management, cloud, and cybersecurity incidents

• Collaborate and work closely with cyber security teams to provide rapid response to incidents, changes, and issues

• Provide continuous tracking and reporting of network component failures and escalations through resolution and restoration of service

• Track, measure, and report on agreed upon performance metrics

• Ensure timely, accurate communication to internal and external stakeholders and escalation points

• Manage staff schedules to ensure coverage for ongoing operations and surge events

• Develop and maintain staff training plan

• Identify performance improvement opportunities and implement improvement actions in coordination with and as approved by the leadership team

• Maintain and continuously improve Tier 2 SOPs

• Lead daily operations and status briefing to senior internal and external stakeholders

• Support change and configuration management processes

• Provide daily and other recurrent status updates

• Conduct fact-finding meetings and develop and document lessons learned implementing them for continuous improvement

Basic Qualifications:

• A Cisco CCNP Certification
• DOD 8570 IAT Level II or similar certification
• A Bachelor of Science degree
• A minimum of (8) eight years of IT technical experience in WAN routing and switching experience in an engineering support capacity in WAN networks
• A minimum of (6) six years of experience managing a geographically diverse team (40+) of multifunctional network or cybersecurity professionals in a 24x7x365 environment

Preferred Qualifications:

• An AWS or Azure certifications

• An ITILv4 certification

Clearance Requirements:

• Must be a U.S. citizen

• Must hold a Top-Secret clearance with SCI eligibility

• Must be able to obtain DHS EOD suitability; active EOD suitability is highly desired.

Physical Requirements:

• Must be able to remain in a stationary position 50%

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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