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Infrastructure Analyst 1
Marriott International
San Antonio , TX 78245
Posted 2 weeks ago
Job Number 24096942
Job Category Sales & Marketing
Location CEC Fall River, 1 Father DeValles Blvd Suite 403, Fall River, Massachusetts, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Infrastructure Analyst will provide technical and functional support to CEC offices and Home agents and will be responsible for assisting operations leadership with technology planning and implementation, as well as performing installations, maintenance and repairs of all center-based computer systems, equipment, telephony, and peripheral devices.
CANDIDATE PROFILE
Education and Experience
Technical specialization in PC support and understanding of network infrastructure
Extensive understanding of Windows and Mac desktop operating systems
A+, N+ and/or Microsoft certifications preferred
Experience using MS Office (including Access), SharePoint, Smart Deploy, and PDQ
CORE WORK ACTIVITIES
Perform installations, maintenance and repairs of all center-based computer systems, equipment and peripheral devices
Primary hardware contact for technical processes and specific projects
PC support escalation from Tier 1 (Atos) to Tier 2 resources (local iT, Corporate iT and Network Services)
Support basic telephony configuration and in-center maintenance
Support for Sales (in-center & Home Agent), Customer Care, Loyalty and Customer Engagement Center support team desktop portfolios
Support Home Agent deployments
Track and inventory all hardware assets
Coordinate escalation issues across Tier 3 and Tier 4 Corporate IT resources to resolution
Coordinate with onsite Leadership on operational technology needs
MANAGEMENT COMPETENCIES
Leadership
- Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
- Problem Solving and Decision Making
- Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
- Building and Contributing to Teams
- Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
- Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
- Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
- Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
- Fundamental competencies required for accomplishing basic work activities.
- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
- Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
- Listens to and understands information and ideas presented through spoken words and sentences.
- Understands written sentences and paragraphs in work related documents.
- Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.