Informational Technology Position

Job Description:

ANNOUNCEMENT OF VACANCY

Wethersfield Public Schools

Wethersfield, CT

Information Technology (IT) Technician

• Level I

Wethersfield High School

Date Posted: March 2024

The Wethersfield Public Schools partner with the community and families in fostering our students' ongoing education in a safe and engaging learning environment. Our schools are demographically diverse and are characterized by respectful behavior, trusting relationships, caring educators/administrators/staff and continuous learning.

Position: Information Technology (IT) Technician

• Level I

School: Wethersfield High School and one elementary school

Reports To: Supervisor of IT

Start Date: April 1, 2024 (or as soon as possible)

Compensation: $40,000 - $50,000 per year (based on experience/qualifications)

Hours: Full-time, 12 months per year, 35 hours per week (7 hours/day)

Application Date: Posting will remain open until filled

This position is eligible for participation in the district's healthcare and retirement plans, and will be eligible for various paid time-off benefits including vacation, employee illness, and personal leave.

Wethersfield Public Schools has an immediate opening for an Information Technology (IT) Technician and is looking for a motivated and dedicated professional with superior technical skills to provide support for our staff and students. Work involves providing technical support and training to the Wethersfield Public Schools on various information systems, and operating automated office equipment in a Windows operating system environment.

This position will be the first level of support for day-to-day operations working with other IT team members at Wethersfield High School and as the lead IT Technician at one of our elementary schools. The IT Technician will utilize the district's ticket management platform to assist staff and students with a variety of technology-related needs. Duties will include:

• Set-up equipment for staff/student use while ensuring proper installation of cables, operating systems, and appropriate software;

• Coordinate the update of district computers and mobile devices;

• Develop procedures and provide technical instruction to staff as needed;

• Establish and ensure appropriate security controls over software are maintained;

• Respond to user inquiries regarding computer software/hardware operations and the use and interface of systems & software applications;

• Troubleshoot and resolve hardware and software computer-related problems;

• Provide assistance in the design, development, and maintenance of various system applications;

• Review and provide suggestions regarding the procurement of information technology systems.

• Service/Help Support: Respond to calls, email and personnel requests for technical support; track status of all problems and monitor open problems; resolve simple to moderate problems by providing support on hardware and software products; resolve simple to moderate technical calls from staff.

• Desktop Services: Diagnose and resolve PC and simple software problems using a variety of diagnostic tools; use diagnostic tools to identify hardware and/or software problems and initiate repair; rebuild PCs and reconfigure user specific settings; install hardware and software upgrades and/or enhancements.

• Other duties as assigned.

Qualifications:

• Associate's degree in an IT field or an A+/Network+ certification preferred;

• Minimum of two (2) years related work experience in a related field, including customer support and work with PC hardware and software applications in a Windows environment is strongly preferred;

• Experience with Windows networking, along with experience working with mobile devices including iPad, Chromebooks, laptops, smartphones, and Google G-Suite for Education environment;

• Valid current driver's license and a vehicle to move between buildings is required.

Physical Demands:

The work requires some physical exertion such as long periods of standing, recurring stooping, climbing or walking, recurring lifting of moderately heavy items weighing less than 25 pounds, and may require occasional lifting of objects weighing in excess of 25 pounds. The work may require specific, but common, physical characteristics and abilities such as mobility and dexterity.

All applicants must apply on-line at https://www.applitrack.com/wethersfield/onlineapp/default.aspx