Information Technology Technician

Announcement #

2024-197

Issue Date:

07-03-24

Closing Date:

07-11-24

Information Technology (IT) Technician

Information Technology (IT)

Department of Finance

Hourly Wage: $22.17/Regular/Full-Time

The Information Technology Technician (IT Tech) installs, configures, maintains, troubleshoot repairs, and upgrades computer hardware, software, and related peripheral equipment. The incumbent assists with the configuration and connection of computers to the Local Area Network/Wide Area Network (LAN/WAN networks), electronic mail systems. The IT Tech assesses user training needs and trains users in effective use of computers and related applications; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides assistance to user community, and performs related work as required.

Examples of Work Performed:

Installs, configures, and upgrades operating systems and software, using standard business and financial applications; may modify specific applications for use in varying YN departments.

Install, assemble and configure computers, monitors, network infrastructure, and peripherals such as printers, scanners and related hardware; pulls network cables and rewires or redirects the wiring of cables as required for new installations and office reconfigurations.

Installs and configures computers to connect to LAN/WAN networks using common networking protocols such as TCP/IP.

Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems making repairs and corrections where required.

Acts as a technical resource in assisting users to resolve problems with equipment and data; on occasions assists users over the phone with troubleshooting or gathering information to resolve computer issues, implements solutions, assists with notification to outside vendors when and where required.

Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.

Assists in instructing users in the basic use of standard software packages including word processing, spreadsheets and database management; provides instruction or written documentation where required.

Assists with the planning, design, research and acquisition of new or upgraded hardware al).d software systems; reviews trade journals to maintain current knowledge of hardware, software, and networking technologies and may recommend modifications as necessary.

May be assigned new projects and tasks not included on the description, or to assist other IT staff as requested by supervisor ensuring the efficient and effective functioning of the work unit.

Knowledge, Skills and Abilities:

Knowledge of computer hardware, software and peripherals such as central processing units, servers, monitors, cables, ups systems, network systems, printers and modems.

Knowledge of the functions, operations and technologies related to standard software packages (i.e. Microsoft Office Professional Suites, anti-virus, adware, spyware software).

Knowledge of current technologies related to current applications, networks and telecommunications and the equipment and software required to maximize system use and support.

Knowledge of procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals.

Knowledge of principles, concepts and fundamentals of establishing computer communication with LAN's and WAN's.

Ability to explain technical concepts and procedures to non-technical users, as well as explaining basic instructions to users on new or upgraded computer applications and hardware.

Ability to install, configure and upgrade operating systems and software, using current standard operating systems.

Ability to install, assemble and repair computers, monitors, network infrastructure and peripherals such as printers and related hardware.

Ability to troubleshoot and solve hardware and software problems.

Ability to remain flexible to changes in assignments or situations, priorities and handle frequent

interruptions.

Ability to establish and maintain effective working relationships with other department staff, supervisors/managers, elected officials, and the public.

Ability to manage multiple complex projects and tasks with competing deadlines.

Ability to communicate effectively, orally and in writing, with all levels of personnel including employees, supervisors, elected officials.

Ability to demonstrate a high degree of personal integrity and be able to maintain strict confidentiality.

Ability to work independently and productively with minimal supervision.

Minimum Requirements:

Associate's Degree in Information Technology, Computer Science, Business or related field.

Two years of recent related experience in personal computer systems installation and support.

Required to pass pre-employment drug test.

Must possess a valid Washington State Driver's License with the ability to obtain a Yakama Nation Driving permit.

Enrolled Yakama Preference, but all qualified applicants are encouraged to apply.