Information Technology Technician (Temporary)

Posting Number S254P Posting Text Job Title Information Technology Technician (Temporary) Type of Employment Full Time Bargaining Unit AFSCME Full-Time/Part-Time FLSA Non-Exempt Salary Range $25.99 per hour. Department Information Technology

Posting Text

Job Summary / Basic Function

Works directly with the Manager of Technology Support Services and the Senior Technology Support Analysts to implement common IT support services. Responsible for researching and resolving a high volume and a wide variety of information technology problems and issues directed to the IT Support Center and appropriate related units.

Performs tier 1 and tier 2 level IT support services. Maintains broad expertise of computer hardware and software, administrative computing standards and academic computing standards. Participates in the evaluation, selection, design, and development of tools to support IT Services operations and IT Services customers.

Participate in projects as needed. Supervises and trains student assistants. Provides recommendations for hardware and software purchases. Travel as needed to other campuses or remote sites.

Responsible for the daily support and operation of services such as the IT Support Center and related units. Responsible for researching and resolving a high volume and wide variety of information technology problems and issues directed to the IT Support Center.

Works closely with Senior Technology Support Analysts to provide production support for all information and application systems. Interacts with external vendors and other departments as needed to resolve IT issues.

Recommends enhancements and maintains accurate content within the common helpdesk application. Function as an intermediary between the faculty, staff and administration users and the IT staff, other departments, outside vendors and contractors, as requested.

Develops and maintains detailed knowledge about all technologies utilized. Including a full spectrum of application systems, microcomputer hardware and software, Scripting languages, e-mail systems, operating systems, and local area networks.

Provides recommendations for pc hardware and software purchases, , and technical facility maintenance/operation. Recommends enhancements and maintains accurate content within the common helpdesk application.

Collaborates with the Senior Technology Support Analysts, employees and students to understand the information technology services and needs. Coordinate and/or provide office workgroup training and IT related training sessions and develop training and knowledgebase materials.

Completes independent studies, attends training courses, reads pertinent industry publications, and participates in related electronic forums to stay current with new technologies, business processes, and regulatory matters.

Required Skills, Knowledge & Abilities Minimum of Education / TrainingRequired Education Summary

An associate's degree in any information technology field; or Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance; or An equivalent combination of experience and training.

Preferred Qualifications

• B.S. Computer Science, Management Information Systems, or related work experience in field.

• Minimum 3 years relevant information technology support experience in a higher education environment.

Physical Demands Work Location Edinboro Campus Is travel to other PennWest campuses required for this position? If so, how often?

No.

Work Hours 8am - 4pm Posting Date 07/01/2024 Closing Date 07/06/2024 Open Until Filled No Diversity Statement

The Office of Diversity, Equity, and Inclusion is committed to and accountable for cultivating an environment that advances diversity, equity, and inclusion (DEI). We strive to create a community that affirms the identities of every individual and affords them dignity and respect, regardless of difference.

ADA Statement

To request reasonable accommodation to participate in the job application or interview process, contact Amy Salsgiver, Executive Director of Equity and Title IX, asalsgiver@pennwest.edu; 814-393-2109. Pennsylvania Western University complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.

EEO Statement

Prior to employment the successful candidate will be required to obtain and submit current clearances from the Pennsylvania Department of Human Services, Pennsylvania State Police and the FBI.

Pennsylvania Western University of Pennsylvania is committed to equal employment and equal educational opportunities for all individuals regardless of gender, gender identity, race or color, ethnicity, national origin or ancestry, age, mental or physical disability,