Information Technology Technician

State Of Pennsylvania Harrisburg , PA 17101

Posted 2 months ago

We are looking for customer support for our PLCB Help Desk Team which services an organization that generates more than $2 billion in wine and liquor sales throughout the Commonwealth. If you are a team player and have the knowledge to deal with hardware, software, and other IT related issues, we would like to talk to you. This is a full-time permanent position with benefits and holidays.This is a first level technical support position which provides support based on established troubleshooting workflows and common problem resolutions. The PLCB Help Desk is the single point of contact for service and support requests dealing with hardware, software, and procedural Point of Sale (POS) issues as well as all IT related issues.

The incumbent will work in a team structure within the Information Technology Services Office and coordinates closely with other IT divisions and agency departmental offices.

The incumbent will troubleshoot and resolve hardware, software, networking and procedural issues with a variety of computer systems. This will include problems with Oracle Point of Service, POS terminals, bar code readers, register printers, keyboards, clerk displays, and wireless inventory scanners and software.

  • Full-time employment

  • Work Hours: 3:00 pm

  • 11:00 pm; 30 minute lunch

Qualifications:

  • Minimum Experience and Training Requirements:
    An associate's degree in any information technology field; ORtwo years of experience providing information technology support services involving hardware and software installation, operation, and maintenance; ORan equivalent combination of experience and training.
  • Must meet PA residency requirement

  • For more information on ways to meet PA residency requirements, follow the link and click on Residency
  • Do not submit resumes, cover letters, and similar documents. These documents will not be reviewed and the information contained therein will not be considered for the purposes of determining your eligibility for the position or to determine your score. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

  • If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

  • Must be able to perform essential job functions

Veterans: Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals)

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

  • Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

  • Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

  • Your score is valid for this specific posting only.

  • You must provide complete and accurate information or:

  • your score may be lower than deserved.

  • you may be disqualified.

  • You may only apply/test once for this posting.

  • Your results will be provided via email.

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