Information Technology Technician

This is an entry-level position that will assist our user community with technical issues that they might encounter. The position also will deploy new equipment, follow our surplus procedures for old equipment, provide AV support for meetings and events, and perform other duties as assigned.

A successful candidate must be able to perform each of these job functions satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

• Manages and responds to help desk requests

•  Provides problem diagnosis and resolution for network, PC and printer users

•  Provides guidance, training and technical assistance to county staff

• Provides training, support and maintenance for software packages

• Participates in managing network upgrades, expansions and equipment exchanges

• Creates and revises forms and spreadsheets, databases and files

• Maintains inventory of hardware and software

• Assists department staff with their software applications and acts as an interface between the department and vendor

• Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed

•  Performs related tasks as required

Some knowledge of the operation and capabilities of technology equipment. Some knowledge of hardware and software procedures and techniques. General knowledge of systems analysis and networking. Ability to understand and carry out written and oral instructions. Associates/Technical degree with coursework in Information Systems, or related field, or equivalent combination of education and experience.

Salary will be determined based on qualifications, internal equity, budget, and market

considerations.

Your final transcript showing the date your degree was awarded and/or any

required certificate or licenses listed in the application must be uploaded with your

application, even if you are a current employee or we have received it with a previous

application.