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Information Technology Technical Support Specialist 1-2

Expired Job

State Of Louisiana Metairie , LA 70004

Posted 4 months ago

Supplemental Information

As part of a Career Progression Group, vacancies may be filled from this recruitment as an IT Technical Support Specialist 1 or 2 depending on the level of experience of the selected applicant(s). The maximum salary for the IT Technical Support Specialist 2 is $84,074. Please refer to the 'Job Specifications' tab located at the top of the LA Careers 'Current Job Opportunities' page of the Civil Service website for specific information on salary ranges, minimum qualifications and job concepts for each level.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process by selecting the 'Applications' link after logging into their account. Below are the most common status messages and their meanings.

Application received

  • Your application has been submitted successfully.

Evaluating experience

  • Your application is being reviewed to ensure you meet the minimum qualifications for the position.

Minimum Qualification Review See History Click the History link for the results of your application review. Passing candidates will designate as "Pass". Failing candidates will designate as "Fail".

Eligible for consideration

  • You are among a group of applicants who MAY be selected for the position.

Eligible Pending Supplemental Qualification Review

  • Only candidates meeting the supplemental qualification will be eligible for referral.

Referred to hiring manager for review

  • Your application has been delivered to the hiring manager. You may or may not be called for an interview.

Position filled

  • Someone has been selected for the position.

Position canceled

  • The agency has decided not to fill the position.

The State of Louisiana only accepts online applications. Paper applications will not be accepted.

Computer access is available at your local library, at local Louisiana Workforce Commission Business Career Solutions Centers, and at the State Civil Service Testing and Recruiting Center at 5825 Florida Boulevard, Room 1070, Baton Rouge, LA 70806. If you require an ADA accommodation, please contact our office at (225) 925-1911 or Toll Free: (866) 783-5462 during business hours for additional assistance.

(Please note: Libraries and LWC centers cannot provide in-depth assistance to applicants with limited computer skills; therefore, we suggest that such applicants have someone with computer proficiency accompany them to these facilities to assist with the computer application process.

Also, no State Civil Service employees are housed at the libraries or LWC centers to answer specific questions about the hiring process. Such questions should be directed to the State Civil Service Testing and Recruiting Center at the sleonard@jphsa.orgs above or by visiting the office on Florida Blvd. where assistance is available. Information is also provided on our job seeker website at

For further information about this vacancy contact:

Scott Leonard

Jefferson Parish Human Services Authority
3616 S. I-10 Service Road West, Metairie, LA 70001

Jefferson Parish Human Services Authority and its programs (JPHSA) participate in E-Verify

Federal law mandates all employers to verify the identity and employment eligibility of all persons hired to work in the United States. All new hires at JPHSA are subject to employment eligibility verification through E-verify.

E-Verify is for Everyone:

For more information on E-Verify, please contact the Department of Homeland Security at 888-897-7781 or visit



A baccalaureate degree plus two years of professional level experience in information technology or electrical engineering.


Two years of experience or training in information technology or electronic technician work will substitute for the baccalaureate degree.

Candidates without a baccalaureate degree may combine experience or training in information technology or electronic technician work and college credit to substitute for the baccalaureate degree as follows:

A maximum of 90 semester hours may be combined with experience or training in information technology or electronic technician work to substitute for the baccalaureate degree.
30 to 59 semester hours credit will substitute for six months of experience or training in information technology or electronic technician work towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for one year of experience or training in information technology or electronic technician work towards the baccalaureate degree.
90 or more semester hours credit will substitute for one year and six months of experience or training in information technology or electronic technician work towards the baccalaureate degree.

College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of one year and six months of experience or training in information technology or electronic technician work towards the baccalaureate degree. Candidates with 90 or more semester hours of credit, but without a degree, must also have at least six months of experience or training in information technology or electronic technician work to substitute for the baccalaureate degree.

An associate degree in computer science will substitute for the baccalaureate degree.

Verifiable experience in computer systems programming; or in systems, database, or network enterprise system support (hardware or software level) at a Louisiana State agency as a student worker enrolled in any baccalaureate degree program will substitute for a maximum of one year of the required professional experience on a month for month basis. A letter from the agency employing the former student must be submitted with the application and retained as part of the former student worker's record.

A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis--computer science, electrical engineering, information systems and decision sciences, computer engineering, telecommunications, or computer information systems will substitute for one year of the required experience.

A master's degree in the above fields will substitute for one year of the required experience.

Specialized degrees will substitute for a maximum of one year of the required experience.


Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies: the Middle States Commission on Higher Education; the New England Association of Schools and Colleges; the Higher Learning Commission; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.

Job Concepts

Function of Work:

To perform assigned tasks of increasing complexity in the installation, maintenance, and administration of software/hardware having department-wide impact for systems, database, or network for (LAN/WAN/Enterprise) system support.

Level of Work:


Supervision Received:

General supervision from higher-level Information Technology technical support personnel.

Supervision Exercised:

May exercise functional guidance to lower level technical support personnel on a project basis.

Location of Work:

May be used by all state agencies (Individual departments may restrict assignment of these duties to the Information Technology section.)

Job Distinctions:

Differs from Information Technology Technical Support Analyst by the presence of systems software programming responsibilities.

Differs from higher level Technical Support jobs by the performance of tasks in the software, network, or database area, which are limited in scope and diversity, but which require general programming skills; also distinguished by formal training in systems software, network, or database programming.

Examples of Work


Attends formal training in systems software programming; studies hardware configurations, operating systems designs, and software programming languages.

Monitors daily production runs for the technical support unit (i.e., disc backups, database verifications, statistics and reports).

Performs assigned tasks of increasing complexity in the installation and maintenance of system software packages.

Codes, compiles, tests, debugs, modifies, and documents new or existing in-house software utilities.

Assists programmers and users in interfacing their application systems with system software packages, and in resolving program logic errors.


Defines data elements; designs and implements logical and physical structures for databases; writes and compiles definitions and descriptions of data elements into dictionary form for use by professionals and users.

Designs and writes operating systems programs to support database use and management in applications programming; trains professionals and users in the system; documents programming efforts; updates dictionary and modifies database software.

Implements and maintains database security, maintenance utilities, and documentation.

Performs system programming language support in accessing and creation of databases.


Installs and provides day-to-day end user support of the local area network by identifying, analyzing, testing and correcting program, machine, data, or procedural problems.

Researches, tests and documents network (LAN/WAN/Enterprise) operating systems, application software products, and associated peripheral hardware.

Compiles and maintains documentation of hardware and software configurations.

Installs software and hardware in order to manage, monitor and otherwise support an extensive computer systems network.

Assists in implementing a communications system connecting the various components of an enterprise network.

Assists in monitoring performance and efficiency of an enterprise network.

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Information Technology Technical Support Specialist 1-2

Expired Job

State Of Louisiana